Physical Security Technician II/III Public Safety Technology

Job Description:

Physical Security Technician II/III Public Safety Technology

Office of Information Technology

This position directly supports the technology needs of Brown University’s Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community.

The Physical Security Technician has over 3-4 years of proven work experience; having demonstrated knowledge, skill, and success in the troubleshooting, repair, installation, and programming of Public Safety Technology and Building Security Systems. This position has advanced technical expertise gained through work experience and requires self-motivation including sound judgment as this position works mostly independently.

The Physical Security Technician uses their advanced technical expertise in Public Safety Technology and Building Security Systems to accomplish the following primary responsibilities:

• Perform escalated troubleshooting, repair, and maintenance on physical security equipment including supporting all physical aspects of the Public Safety Technology and Building Security Systems.

• Review application journals and event logs to determine whether physical security equipment or alarms are functioning and/or resolve problems.

• Troubleshoot Support Requests for the Brown Community, the Department of Public Safety Staff and Police Officers including Dispatcher operating within the Mission Critical Primary Communications Center and Backup Communications Center.

• Assist Application Administrators within the Public Safety Technology team by providing hands-on support during troubleshooting.

• Provide assistance and guidance to other Physical Security Technicians.

Typical day-to-day operational responsibilities supported by the Physical Security Technician includes:

• Daily review of unassigned Support Requests in queue and assigned as appropriate.

• Responding to Support Requests and making necessary repairs. Periodically reviewing open Support Requests to ensure resolution in a timely manner and escalating aged Support Requests as necessary.

• Communicating effectively with customers and providing resolution or follow-up.

• performing daily checks of the Video Security System and Access Control System to ensure that all devices are functioning; documenting malfunctioning devices via a Support Request.

• Ensuring sufficient service inventory is available on-site to support the repair of the Public Safety Technology and Building Security Systems across the University by coordinating with management when additional inventory needs to be purchased.

• At the discretion of the Physical Security Technician, Support Requests that can’t be resolved in a timely manner through in-house Physical Security Technicians, may be routed to approved Security Integrator Contractors leveraged for Staff Augmentation.

While in the field supporting the Public Safety Technology and Building Security Systems, the Physical Security Technician should look to identify equipment in need of repair and document those repair opportunities via a Support Request for scheduling; along with looking to identify and make recommendations for improvements.

All Support Requests and Tasks shall be performed in accordance with Industry Best Practices, Public Safety Technology Standard Operating Procedures, and Public Safety Technology Technical & Design Standards.

Team Responsibilities - Physical Security Technicians:

Physical Security Technicians within the Public Safety Technology team are the on-site hands of the team. The Technicians support all physical aspects of the Public Safety Technology and Building Security Systems across the University. A significant and critical responsibility of the Technicians includes performing troubleshooting, repair, and maintenance on the Building Security Systems as these systems are designed for the safety & security of Brown University Assets and the Brown University Community. Building Security Systems includes but are not limited to IP Video Security Systems, Access Control Systems, and Panic Alarm & Intrusion Alarm Systems.

In addition to supporting Building Security Systems, Physical Security Technicians assist in supporting all physical aspects of the Public Safety Technology used by the Department of Public Safety. Public Safety Technology includes MDT In-Vehicle Computers, LTE Trunk Routers, 800mhz / 400mhz portable &