Call Center Agent (Weekends)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re hiring on-site Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client portfolio. In this weekend-based role, you’ll handle incoming inquiries, assist customers with product and process-related questions, and represent our clients with professionalism and care.

We’re looking for individuals who are highly dependable, have strong communication skills, and are eager to learn. This is an entry-level opportunity with competitive pay based on experience. While previous contact center experience is a plus, it’s not required.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Respond to inbound and outbound calls in a courteous, timely, and professional manner
• Resolve customer issues efficiently, aiming for first-call resolution
• Research internal systems to locate missing information and coordinate with other departments as needed
• Accurately document customer interactions and process claims
• Engage in fact-finding conversations to identify the best solutions for customers
• Use training and knowledge base tools to answer questions while adhering to scripts and policies
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or appropriate departments
• Participate in training sessions and stay updated on system and process changes
• Follow all attendance and scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Capable of troubleshooting and resolving customer concerns
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay organized, and work independently
• Team-oriented with a passion for delivering excellent service
• Comfortable working in a fast-paced, dynamic environment

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits