Supply Associate, Insights

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

- Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

- Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

- Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

- Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Mission:

The mission of the Supply team is to manage Shiftsmart’s partner (or worker) supply to ensure that we have enough high-quality partners to fill shifts for our customers. The Supply team is responsible for ensuring partners download the app, are prepared for their first shift, and have a positive onboarding and first shift experience. The Supply Associate will work across the partner journey to help us achieve our goals by identifying problems and opportunities in our supply funnel and working cross functionally across Product, Engineering, and Operations to devise solutions.

This role is based in New York City (HQ) with typically 4+ days in office

Outcomes:

Your role will evolve over time but your initial responsibility will be to ensure we both deliver new supply in the right locations and retain existing supply to support the marketplace shift outcomes at acceptable costs. That work will include:

- Monitor the overall supply health of all steady state markets. You will need to identify problems that may be obscured by averages but are negatively impacting the marketplace, triage the root cause, and propose solutions that not only fix the immediate problem but improve the overall system.

- Use your understanding of the system and key challenges to identify, design, and drive initiatives that improve worker supply. This may include referral programs, activation and re-engagement campaigns, and other creative experiments to bring more high-quality workers onto the platform.

- Understand, analyze, and triage the end-to-end worker funnel to identify bottlenecks, breakdowns, and systemic gaps to ensure a steady pipeline of engaged, qualified workers are onboarded in the correct locations to fill shifts.

- Leverage data by building and using analytics tools such as Google Sheets, SQL, and internal dashboards to uncover insights, measure performance, and guide strategic decisions. You should be comfortable both building the analysis and translating it into a clear point of view.

- Clearly articulate a hypothesis for problems you identify, leading with data to show impact to the business and the outcome you will drive with your proposed changes.

- Lead with data to clearly articulate problems you identify, outlining a hypothesis and proposed solution, that tie back to the business outcome you are driving with your solution.

- Our problems are too big to solve alone - you'll need to collaborate cross-functionally with Product, Engineering, Support, and Operations to drive measurable improvements in the worker experience, funnel conversion, activation, and retention.

Competencies:

Do you have what it takes to launch pilots successfully and fundamentally change labor? Here are the attributes you’ll need:

- Self-starter: You have 2-5 years of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment.

- Results driven: Takes pride in & has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks. You thrive in an environment where success is measured in metrics and improvement

- Problem solver: You thrive working through and solving problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete.

- Data Driven: You