Senior Product Manager (Large Clients)

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a talented and experienced Senior Product Manager to join our team. This is an exciting opportunity to work on our our AI-first products and drive the development of innovative products that solve real-world problems.  

As a Senior Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of existing and new products Nextiva will bring to market. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for ensuring our products deliver results for our largest partners, are commercially successful, identifying areas for improvement, and driving continuous innovation.   

Key Responsibilities:  

• Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers
• Build and maintain relationships with our largest customers to ensure we are continuously delivering value
• Collaborate with data scientists, designers, and engineers to develop capabilities that deliver business value
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads  
• Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members  
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction  
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes 
• Participate in ideation and discovery sessions for product initiatives and features
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions  
• Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience
• Analyze data to track product performance, identify trends, and make data-driven decisions
• Identify and communicate potential issues with priorities or sprints to product leadership
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication 
• Work closely with Customer support; help write how to articles and run book creation  
• Support internal and external training efforts 
• Be a self-starter; this role will often be self-directed, requiring an indivi