Client Service Manager

<p><strong>Essential Role Duties </strong></p> <ul> <li>Commercially driven, targeting a client list &amp; growing our current book of business.</li> <li>Keeping a log of quotations &amp; gaining feedback per client.</li> <li>Setting up new accounts in vision.</li> <li>Responds to general client inquiries, invoice questions and client complaints.</li> <li>Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.</li> <li>Handles client responses that may require deviation from standard procedures.</li> <li>Provides leadership, coaching and training to a team of client service specialists.</li> <li>Other duties as assigned.</li> </ul> <p><strong>Physical Requirement</strong></p> <ul> <li>Job may require extended sitting or standing, use of standard office equipment</li> </ul> <p> </p> <ul> <li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> </ul> <p><strong>Other Skills &amp; Abilities </strong></p> <ul> <li>Client Service skills</li> <li>Operational experience – Air/Ocean &amp; Road</li> <li>Account management experience an advantage</li> <li>Quality Focus</li> <li>Problem Solving</li> <li>Documentation Skills</li> <li>Listening</li> <li>Resolving Conflict</li> <li>Ability to multi-task</li> <li>Work within a Regional team.</li> </ul> <p> </p>