Senior Manager, Digital Fraud & Abuse

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Like all large digital enterprises, GEICO faces industry‑wide challenges related to digital fraud and customer account abuse. These challenges present an opportunity to strengthen customer trust, improve resilience across our digital experiences, and lead with thoughtful, modern protections. By establishing a dedicated Digital Fraud & Abuse capability, GEICO is taking a proactive, coordinated approach – owning the customer abuse lifecycle end to end and continuously improving the effectiveness of the controls that safeguard our customers and our business. 

The Senior Manager, Digital Fraud & Abuse will lead a net‑new, enterprise capability responsible for owning customer digital abuse risk across GEICO. This role is not accountable for day‑to‑day fraud operations or case handling. Instead, it owns programmatic defense: understanding how attacks occur, measuring harm and control effectiveness, and driving coordinated change across products, platforms, and processes to eliminate the structural conditions that make fraud and abuse possible. 

This leader will operate horizontally across Product Engineering, Cybersecurity, Identity, Anti‑Fraud Operations, Claims, Payments, and Customer Service to harden customer‑facing systems and workflows, ensuring that detection and response learnings are continuously translated into durable, preventive controls that protect both customers and GEICO. 

This role will: 

• Stand up and lead GEICO’s Digital Fraud & Abuse function 

• Own the customer abuse lifecycle and control effectiveness enterprise‑wide 

• Drive authentication, risk, and platform evolution to prevent account abuse 

• Reduce fraud and customer harm through structural, programmatic defense 

Scope of Responsibility 

• Own the customer digital abuse lifecycle end‑to‑end, from access and authentication through downstream business process enablement 

• Monitor, size, and report on fraud and abuse impact, trends, and customer harm 

• Define, measure, and continuously improve the effectiveness and health of preventive and detective anti‑fraud controls 

• Act as the central point of accountability for customer account abuse prevention across GEICO 

• Lead a small, high‑leverage Digital Fraud & Abuse team focused on program ownership, analytics, and enablement 

Customer Abuse Lifecycle Ownership 

• Own the customer digital abuse lifecycle end‑to‑end, spanning authentication, account access, recovery, and downstream business processes 

• Monitor, size, and communicate fraud and abuse impact, trends, and customer harm across GEICO 

• Act as the accountable owner for understanding how and why abuse occurs, even where execution sits with other teams