Associate Operations Manager - Center of Opportunity - Dental Administration

Schedule: Monday - Friday, 8:00 am - 5:00 pm


JOB PURPOSE: The Associate Operations Manager (AOM) has on-site responsibility for the daily operations of a health center, including planning, implementing, evaluating, and managing healthcare delivery models, programs, and operations with limited support from Operations leadership.

The primary goal of the El Rio Health Associate Operations Manager is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:
• Manages overall operations for assigned El Rio Health Center and programs in a professional manner, typically with both direct and indirect responsibility for service (primary care, behavioral health, dental) provided by staff.
• Ensures appropriate standards of care and compliance are met.
• Provides input for annual operations budgets and maintains appropriate fiscal controls to ensure the viability of programs.
• Maintains healthcare facility operations by initiating, coordinating, and enforcing policies and procedures.
• Uses available statistics, tools, and resources to gauge health center performance against budget, operating plans, and standards and applies results to develop required changes in daily operating procedures to meet desired outcomes.
• Complies with Federal, State, local and accreditation agencies, and organizations. (e.g., ADHS, Joint Commission, CMS etc.) and remains current with regulatory guidelines and legal requirements by studying existing legislation, new legislation, and anticipated future legislation.
• Represents El Ro Health by promoting programs and contributing to community programs.
• Ensures the delivery of quality patient care services by assisting Operations leadership in the identification of markets, following establishing standards, and developing rapport with healthcare professional, nursing, and administrative staff.
• Ensures staff performance through coaching, counseling, disciplining, mentoring, planning, monitoring, and evaluating job performance.
• Selects and maintains qualified personnel on the health center team.
• Develops staff by providing mentorship, information, education opportunities, and experiential growth opportunities.
• Partners with other El Rio Health Departments to provide training and assessment as required.
• Develops skills as a Superuser of the Electronic Health Records (EHR) system and provides training and assessment to all levels of personnel in the health center.
• Uses all available tools to enhance performance and ensure continued growth of the health center.
• Interacts with El Rio Health facilities maintenance or outside vendors to maintain a safe and functional facility, including timely initiation and follow-up for service requests and immediately addressing any safety issues that arise related to building renovations or required repairs.

Minimum Education and Experience:
• Bachelor's degree in Health Services Administration or related field from an accredited college or university.
• Three (3) years’ experience in a healthcare environment
• Three (3) years of supervisory experience; preferably in a healthcare environment.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:
• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:
• Master’s Degree in Health Services Administration or a related field from an accredited college or university
• Five (5) years in a management position in a healthcare environment.
• Five (5) years’ experience in a healthcare environment
• Five (5) years of supervisory experience; preferably in a healthcare environment.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages

Reasonable accommodations may be made to enable individuals with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for sincerely held religious beliefs, obse