Senior Manager Risk Compliance & Service Continuity

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover Financial Services is seeking a Disaster Recovery (DR) Manager to join the global DR team that drives the testing program and advances the state of art at DFS for best-in-class DR solutions. To address the ever-changing threat landscape, DFS is taking an innovative approach to Disaster Recovery that is more than simply testing governance but looks to new solutions in solving the technical aspects DR risk prevention and recovery. You will have the opportunity to apply your technical expertise that goes beyond traditional DR testing.

This leader liaises with stakeholders to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Analyzes data and creates documents and plans in service of informing, advising, or updating stakeholders. Ensures the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards. Participates in reviews or inspections, in collaboration with the project team, to ensure the quality of work products.

Responsibilities 

• Manages complexity across business value, technology, and interaction models.
• Possesses a deep understanding and problem-solving ability of various complexities.
• Develops innovative approaches to create solutions to resolve problems and significant issues.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Contributes to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified.
• Enables groups to successfully accept changes by informing stakeholders of their implications; recommends actions as appropriate.
• Prepares and delivers presentations for senior leaders.
• Acts in a larger project planning capacity.
• Audits the quality of reports submitted by analysts and provides related coaching and support.
• Supports the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required.
• Leads the preparation of end user reference materials and prepares end-user training materials.
• Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
• Ensures system specifications meet expectations/requirements and negotiates solutions.
• Creates documentation to ensure the supportability of analyses.
• Maintains existing requirements to ensure that current-state needs are known.
• Develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Filters and “cleans” data, and reviews computer reports, printouts, and performance indicators to locate and correct code problems.
• Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them.
• Interprets data, analyzes results using statistical techniques and provide ongoing reports.
• Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.
• Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
• Provides analytical support and insights.
• Identifies opportunities to strengthen business analysis capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across DFS.
• Stays abreast of industry technical and business