Staffing Administrator, Workforce Staffing

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Workforce Staffing
The Workforce Staffing team is a skilled, customer obsessed, support team that owns hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven people to help build the future Amazon talent pipeline.

As a Staffing Administrator, you will coordinate and execute activities to support the high volume hiring and staffing efforts for a defined geographic area. In this fast-paced culture, Staffing Administrators serve as the first face of Amazon to candidates and are essential to creating a positive hiring experience and preparing our associates for a successful Day 1. Staffing Administrators must demonstrate customer obsession by pivoting quickly between tasks, ensuring our candidates move through the new hire process smoothly and efficiently. Staffing Administrators will work a flexible schedule that may include nights and weekends based on business needs. Overtime may also be required to support the needs of the business.

Successful candidates will be approachable, action-oriented, flexible problem solvers with great verbal and written communication skills and have exceptional attention to detail. Our team’s schedules vary and require travel to multiple sites according to business needs. We roll up our sleeves, work hard, have fun and make history!



Key job responsibilities
The WFS Staffing Administrator – key responsibilities:
• Sets up, executes, and breaks down New Hiring Events (NHE) and New Hire Orientations (NHO) based on labor projections to meet the labor order demands and fill on-time. Completes post-even audit of event and communicates event metrics to staffing leadership
• Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders
• Ensures 100% compliance for work authorization documentation for associates
• Consults with applicants on the best match for their desired position and available opportunities in Node
• Guides applicants through the hiring process in accordance with Amazon’s policies and procedures
• Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator
• Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE and NHO
• Attends offsite events such as community fairs, hiring events, and job fairs
• Initiates Candidate onboarding and matching them to the proper requisition
• Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having virtual NHO technology issues, or assistance with any other concerns
• Contacts candidates with cleared contingencies in order to eliminate risk of not meeting labor orders
• Ensures all documents are scanned into the digital file management system
• Maintains confidentially on candidate sensitive topics.
• Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Local travel up to 75% required
• Staffing Administrators are required to work a flexible schedule. This means a varying shifts to include evenings and weekends in multiple sites. Overtime may also be required to support the needs of the business

Basic Qualifications

• High school or equivalent diploma
• 6+ months experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.
• Proficient with Microsoft Office and the ability to learn multiple other platforms.

Preferred Qualifications

• Associate’s degree or equivalent work experience required.
• 1+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
• Intermediate Microsoft Word and Excel skills with the ability to create pivot tables, v-lookup, and mail merge a plus
• Experience with auditing written reports and data
• Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
• Problem solver, able to troubleshoot issues and drive them to closure
• Excellent verbal and written communication
• Excellent customer service skills with an e