Patient Coordinator

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
We are seeking a full-time Patient Coordinator to join our Care Team Department. This critical role will ensure our patients have a personalized and compassionate experience. You will conduct home visits and attend physician appointments to build and strengthen relationships between patients and physicians and ensure their medical needs are met. This role also involves providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will represent Giving Home Health Care and advocate for our patients. #IND

Responsibilities:

• Conduct home visits to patients' homes to build and strengthen relationships and gather necessary compliance documentation. 
• Requires a reliable personal vehicle and will drive an average of 1000 – 1200 miles per month and mileage reimbursement.
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses. 
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care. 
• Manage a caseload of 50-75 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals. 
• Collaborate with a Care and Care Team Director.  
• Work closely with other departments to ensure the highest quality of patient care. 
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME. 
• Provide exceptional customer service and build genuine relationships with patients.
• Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork. 
• Assist in the preparation and processing of patient assessments and care plans. 
• Report and document incident reports as needed. 
• Step in for other Care Team roles as necessary and manage night/weekend calls based on patient needs. 
• Meet and exceed performance metrics. 

Qualifications:

• Strong work ethic and focus on patient care. 
• Proficient in time management, organizational skills, and scheduling. 
• Excellent customer service and relationship-building abilities. 
• Strong communication, interpersonal, and presentation skills. 
• Energetic, outgoing, and comfortable in an ever-changing environment. 
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis. 
• Proven ability to work independently and efficiently without close supervision. 
• Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required) 
• Medical knowledge and proficiency in medical terminology. (preferred but not required) 
• Active engagement in a collaborative team environment. 
• Strong reading and writing skills. 
• Adaptability, flexibility, and strategic thinking. 
• Understanding of HIPAA and maintaining confidentiality. 
• Valid driver’s license, car insurance, and dependable transportation for patient visits and appointments. 
• Mandatory background check by the Department of Health.
• Minimum associate-level education (preferred); high school diploma or equivalent required. 

Benefits:

• Health, Dental, and Vision Insurance after 90 days.
• 401(k) with company matching program.
• PTO, holidays, and your birthday off.
• Company holidays, floating holiday, and birthday holiday.
• Vacation (PTO) and Sick Days.
• Company-paid STD and LTD.
• Tuition reimbursement program.
• $100 monthly cell phone reimbursement.
• Monthly in-office lunch for birthdays, anniversaries, and events.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow