Pharmacy Technician Lead

Primary City/State:

Chandler, Arizona

Department Name:

Specialty Pharmacy

Work Shift:

Day

Job Category:

Pharmacy

Great options and great opportunities. Whether you’re just starting your Pharmacy career or have years of experience, Banner Health training and development opportunities can help you grow. Apply today.

As a Pharmacy Technician Lead at Banner Health Corporate in Chandler, you will be responsible for making process decisions as well as handling escalations. The team will count on you to answer very specific questions about grants, insurance, order set up, and more. Having experience in Specialty Pharmacy or Pharmacy Patient Advocate workflow will be helpful in this role. The expectation for this position is to build out a general training program for Banner Specialty Pharmacy and Home Delivery. You will become a trainer in our software, applications, and customer service for multiple teams. A 5-10 minute presentation in customer service or any other topic you feel is relevant should be prepared at the time of interview.

Your schedule will be Monday-Friday 8:30AM - 5PM, no weekends or major holidays.

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY
This position will coordinate workflow of all team members to ensure prompt and accurate resolution of all functions performed within their respective team of the pharmacy. Act as an educational resource to team members and work in close cooperation with other department leaders. Train and help onboard new staff as needed. Serve as a mentor and coach, identify and share best practices, demonstrate, advocate, and reinforce a positive team environment. Provide support to operations by assessing workflows and making recommendations for improvement. Continuously communicate with all pharmacy and associated departments including third party vendors if needed to optimize patient care and continuous pharmacy operations improvement.

CORE FUNCTIONS
1. Lead daily operations of pharmacy team and assist in normal daily workflow to ensure operational goals are met.

2. Provide training, support, feedback, and guidance for new all staff and current staff when warranted.

3. Coordinate workload rebalancing and cross-training of pharmacy team across different required functions.

4. Ensure pharmacy team in assigned area is providing patient care that meets and exceeds the standards at Banner Health, contractual, regulatory and corporate compliance.

5. Implement and maintain medication access processes across multiple organizational departments.

6. Comply with all policies/procedures/regulatory requirements and perform other work assignments.

7. Delegate work assignments to pharmacy team and provide support as needed until desired results are achieved. Assist with patient escalations and resolution when needed.

8. Assist with maintaining a clean work environment and any other administrative duties as assigned by pharmacy leadership.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS

Licensed and registered pharmacy techn