TRC - Bilingual Direct Support Manager, IDD - $25.19/hour

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.


The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.


The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.


BILINGUAL DIRECT SUPPORT MANAGER I/DD SERVICES – JOB DESCRIPTION

RESPONSIBLE TO:Residence Coordinator, Assistant Director or designee

FUNCTION:
Provides supervision and assistance to staff in cases in which English is a second language (ESL) and ensures implementation of individualized programming for each individual who resides at the residence. Performs assigned supervisory duties and works on behalf of Residence Manager(s) to ensure facilities are operating smoothly during shift. Provides direct input in the assessment, as well as, the design and implementation of individual behavior management programs.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Must be bilingual (Spanish & English) and able to facilitate and/or translate between the two languages – verbal and written. Must demonstrate strong communication, leadership and teambuilding skills, including but not limited to effective training, directing others, developing direct reports and relevant others, motivating others and confronting direct reports as the need arises. Must possess and demonstrate strong interpersonal skills including compassion, integrity and trust, ethics and values that are consistent with the mission of The Resource Center, fairness to direct reports, listening and keep others informed. Must be action oriented and committed to customer satisfaction. Must possess strong and effective time management, organizational, and problem-solving skills, including the ability to establish and adhere to identified priorities, timely decision making and planning. Reliability, adaptability, flexibility and a willingness and availability to work non-traditional hours in order to provide support to assigned staff, ensure coverage, and to assume on-call responsibilities as needed or assigned. Ability to oversee the delivery of services and manage and oversee staff working on 3 shifts, 7 days/week. Working knowledge of educational/training techniques for individuals with a developmental disability. Good written and verbal communication skills. Good recordkeeping skills and the ability to follow and train staff on supporting people based on their written habilitation plans. Physical condition commensurate with the demands of the job, including the ability to lift individuals in order to assist in transferring and positioning and the ability to perform Strategies for Crisis Intervention and Prevention (SCIP) maneuvers or equivalent accommodations is essential as needed per the needs of the individuals at the respective site.


MINIMUM QUALIFICATIONS:
A valid driver’s license with acceptable driving record, as established by the agency insurance carrier, required.

Must be bilingual (Spanish & English) and able to facilitate and/or translate between the two languages – verbal and written.

High school diploma or GED plus five (5) years’ work experience with favorable work history, preferably in a field of human services; Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred.

Participation in agency Leadership Career Path maybe substituted for one (1) year of management/supervisory experience.


IDENTIFIED KEY COMPETENCIES:
Strategic Skills (i.e. Dealing with Ambiguity); Courage (i.e. Sizing Up People and Conflict Management), and Personal and Interpersonal Skills (i.e. Interpersonal Savvy, Managing Diversity, Negotiating and Building Effective Teams).

Noted proficiency to facilitate: Developing Direct Reports, Hiring & Staffing, Caring About Direct Reports, Motivating Others, and Ethics & Values.

DUTIES

SUPERVISORY:
Responsible for the administrative supervision of assigned residence staff, including but not limited to:
a. Hiring, firing, discipline, performance evaluation, in-service education, training, development and support, staff recognition, and time recording.
b. Ensures that there are an adequate num