Federal Data Center Technician (Clearance, TS/SCI, Full Scope Poly) On-Site, San Antonio, TX

Federal Data Center Technician (Clearance, TS/SCI, Full Scope Poly) On-Site, San Antonio, TX

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

US Citizenship required.

Clearance: TS/SCI with Full Scope Poly clearance required.

This role will be on-site at customer location in San Antonio, TX

Shift: 3 Days a Week - 12 Hour Shift,

(Monday, Tuesday, Wednesday, OR, Wednesday, Thursday, Friday) with 4 Hours of Remote Work for a total of 40 hours per week.

Responsibilities:

• Ability to effectively communicate and answer customer inquiries.
• Provide exceptional customer service and resolutions in a time-efficient manner.
• Excellent problem-solving skills.
• Active listening and strong communication skills.
• Ability to adapt and work well in a Data Center environment.
• Resolve customer challenges and provide accurate and definitive information
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents.
• Flexibility to work on-call support if necessary occasionally evenings or weekends

Knowledge and Skills:

• Direct, Data Center experience, 2+ years.
• Linux knowledge and experience preferred
• Break-Fix troubleshooting experience a must
• Security + certification required
• Technologically savvy, excellent use of systems.
• Ability to learn quickly.
• Excellent communication skills, verbal and written.
• Experience with ServiceNow, Nlyte and Jira a big plus
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Fluent in English, both written and verbal.

Education Required:

• Bachelor's degree preferred or Associate degree holder (technical field)
• Security+ Certified
• Minimum 2 to 3 years working experience in related fields desired.
• US Citizen, TS/SCI Security Clearance with Full Scope Poly Required

#federalcleared

#unitedstates

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific progra