Sr Helpdesk Technician

Description

 Powder River is seeking a Senior Computer User Support Specialist in the Alexandria, VA area to help support our customer base. A successful candidate will provide end-user support for PC and server applications as well as end user hardware. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support responsibilities include software installation and configurations. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.  

Requirements

• Contribute to schedule development as requested.
• Contribute to metric collection as requested.
• Contribute to process development within the functional area and where the functional area connects to other operational processes.

Qualifications:

• Strong collaboration and teaming skills
• 2+ years of IT technical support experience

Non-Negotiable Requirements: 

1. Secret Clearance
2. CompTIA A+ or better
3. 2 years minimum experience

Nice to have skills: 

• DoD IT Helpdesk experience 
• VIP support experience 
• Cisco Video Teleconference (VTC) experience 
• Microsoft Office 365 apps experience 
• ServiceNow ticketing experience 
• Practical knowledge of Agile and ITIL frameworks 

Technical Environment: Working with End- Users, (1500+) working with printers, printer support, fixing operating systems, general file issues and equipment issues. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Salary Description 35.00