Internal Delivery System Supervisor

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit. The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit’s internal customers.

Main Duties and Responsibilities:• Gathers data and information to ensure the Plan for Every Part database and actual inventory locations are accurate and up to date.  Works with the IDS, inventory and production teams implementing menu cycle changes and storage location updates.
• Ensures that the IDS team members are assigned to each task and monitors their work and routines looking to constantly improve the process.
• Monitors delivery routes and delivery frequency for stored airline equipment, disposable airline equipment, dry, cold, and frozen stores for improvement, required changes and updating.
• Works with IDS team to refine/re-define bin quantities, drop zones, and other delivery system attributes based on production requirements.
• Manages stored airline equipment inventories (sending back and accountable for defining needs and ordering).
• Monitors variance of materials consumed against sales and recommends actions to reduce variance.
• Generates Emergency Requisitions and follows up on corrective actions progress as directed by IDS manager. 
• Assist manager in delivery system staffing weekly and manages productivity of IDS staff.
• Monitors and analyzes customer service incidences (I.F.B.L. through the entire IDS flow).
• Optimizes resources in the department through process improvement, lean and continuous improvement principles (e.g. minimize transportation motion).
• Accountable for proper maintenance and daily regrouping of IDS equipment.
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees. 
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Compliance with all company required policies, procedures and processes including but not limited to required training
Qualifications
Education:
• University degree or work experience equivalentWork Experience:
• Must have at least 1 year of supervisory/management experience, with warehousing, production scheduling and financial acumen
• Previous experience in materials management and control supporting production/work cells, managing inventories and interfacing with various functional areas.Technical Skills: (Certification, Licenses and Registration)
• Candidate should be comfortable with all levels of employees and have the ability to drive positive program change
• Must have strong and effective leadership skills, and successfully manage staff.
• Demonstrated ability to work in a fast paced, deadline driven environment.
• Ability to train others required
• Must have the ability to give developmental and positive feedback to employees on a daily basis
• Excellent time management skills required 
• Proven ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
• Basic computer skills required, working knowledge of Microsoft Office products preferredLanguage / Communication Skills:
• Must have excellent written and oral communication skills
• Bi-lingual in Spanish is a plus
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Job Dimensions
Geographic Responsibility: SFO
Type of Employment: Full-Time
Travel %:  10%
Exemption Classification: Exempt
Internal Relationships: Food Director, Assembly Process Owners, Warehouse and Storeroom Managers
External Relationships: Customer supply chain personnel
Work Environment / Requirements of the Job:
• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours
• In a normal produ