Guest Services Representative - Domino's Village

The Guest Services Associate is responsible for creating a welcoming, professional, and efficient environment for families and guests at Domino’s Village. Key responsibilities include answering phones, greeting and assisting guests, coordinating check-ins and check-outs, providing directions, and offering local recommendations. As the first point of contact, this role requires exceptional customer service skills, adherence to safety protocols, and a commitment to ensuring a positive experience for all visitors.

• Key Responsibilities:
• Provide outstanding customer service to all guests within the assigned area.
• Ensure the cleanliness and organization of assigned workspaces.
• Support daily operations related to house management, volunteer services, front desk, and guest service requests.
• Assist Security in managing visitor access by signing in/out visitors, volunteers, and vendors.
• Monitor and maintain supplies and inventory in assigned areas.
• Document and report information as required.
• Perform additional duties as assigned to support departmental goals.
• Maintain regular and dependable attendance.

Minimum Education and Training:

• High school diploma or equivalent.

Minimum Experience:

• One year of experience in a service-oriented, customer-focused environment preferred.

Skills, Knowledge, and Abilities:

• Adaptable and receptive to change and new ideas.
• Demonstrates a strong desire to learn.
• Uses logical and defined methods to address needs and solve problems.
• Communicates clearly and professionally in both verbal and written formats.
• Listens attentively, confirms understanding, and responds accurately.
• Shares relevant information within the team.
• Manages time efficiently and completes tasks on schedule.
• Maintains attention to detail and produces high-quality work.
• Understands and anticipates patient and family needs; asks clarifying questions when needed.
• Effectively handles routine requests and seeks help when needed for complex issues.
• Understands basic concepts and guidelines of guest services in their area.
• Completes assigned tasks in areas such as house management, events, or front desk under supervision.

Physical Demands and Work Environment:

• Regularly required to stand, walk, sit, kneel, use hands, speak, and hear.
• Must occasionally lift or move up to 25 pounds.
• Requires visual abilities, including close vision, depth perception, and focus adjustment.
• The work environment is typically quiet.
• Must move throughout the workspace, including accessing equipment at various heights.
• Must comply with all applicable federal, state, and local safety and health regulations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

This job description is not exhaustive and may be adjusted to meet organizational needs. Management reserves the right to assign or reassign duties as needed.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Guest Services Representative - Domino's Village.

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St. Jude is an Equal Opportunity Employer

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St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.