Collaboration Services Operations Administrator

Requisition Number: 69243

 

The company built on breakthroughs. ​  
Join us.​    

                                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​Come break through with us.  

 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

Reporting to the Collaboration Services Operations Supervisor, the Collaboration Administrator is an operational resource, with an emphasis on Microsoft Office 365. Collaboration Administrator will function as an operational resource to monitor, repair, and remediate issues not resolved by frontline troubleshooting. As a core member of the collaboration, this person will be responsible for helping deliver world class support to a global workforce. The ability to manage multiple tickets/issues concurrently while being a strong communicator to work with various end users and support groups is a key to success.

Key Responsibilities

· Supporting users in project based and production deployments of related Microsoft Office 365 technologies.

· Collaboration with frontline support teams for training and education to assist with customer issue resolution.

· Monitor and maintain collaboration SAAS solutions with a focus on Microsoft Office 365.

· Review and utilize solution documentation (Knowledge Base) to manage incident and task related work

· Propose updates to Knowledge Base articles as needed based on work

· Ensure and regularly review monitoring and alerting systems are in place and functioning for system health and performance

· Share information with team members for continuous improvement

· Identify, develop, and document operational processes while continuously looking at how to improve upon existing process, innovation

· Work closely with first and second level support teams to provide quality customer service

· Troubleshoot more complex applications, infrastructure problems or other IT problems that may have a significant impact on our Office 365 service.

· Work with relevant teams to assist with updating and maintaining client-side tools as needed

· Provides escalated support for Business-Critical problems

Experiences/Education - Required

· Associates or bachelor’s degree in Information Technology, Computer Science, Information Management Systems, Computer Engineering or equivalent technical degree

· 3+ years Previous work experience in an IT-based role is preferred

· Microsoft certification in Microsoft 365, Exchange Online and Microsoft Teams is a plus

· Understanding of Microsoft 365, including Exchange Online, Microsoft Teams, OneDrive, SharePoint, etc. as well as Active Directory, Microsoft Outlook Client, Windows 10/11 and web-based applications

· Strong troubleshooting ability – define problem statements, work around, root cause resolution.

· Demonstrated ability to manage multiple tasks.

· Team player with excellent verbal/written communication and interpersonal skills; ability to effectively present information to all levels of the organization.

· Able to change and adjust smoothly as the situation demands.

· 1+ year of experience in system administration, with a focus on Microsoft 365, Exchange Online, SharePoint, Teams, etc.

· 1+ years’ experience in a production IT environment