Customer Support SW Engineer

Dematic is looking for a talented Hot-Line Engineer, to be hired with a permanent contract, for its premises in Cernusco Sul Naviglio. He/She will Cover SLA in terms of Service Support for all Dematic Italy circular sorter installed base mainly on Europe Level and partially on Global level and will Maximizing Customer Satisfaction by Troubleshooting and RCA, reporting on most effective and efficient way.<p></p><h1><b>What we offer:</b></h1><p></p><ul></ul><ul><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Career Development</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Competitive Compensation And Benefits</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Pay Transparency</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Global Opportunities</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Learn More Here:</b></span> <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dematic.com%2Fen-us%2Fabout%2Fcareers%2Fwhat-we-offer%2F&amp;data=05%7C02%7Ccarla.monteforte%40dematic.com%7Cd938b0f1189145e5f9a708dcb16b874f%7C13c728e0bb0c4cf78e105b327279d6d9%7C0%7C0%7C638580322646439365%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=ZFL7uCtpXcohg1NKedlXibO7YsdTYECf%2BOOuKo0QucI%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank"><span>https://www.dematic.com/en-us/about/careers/what-we-offer/</span></a></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span>ha il menu contestuale</span></span></span></p><p></p><h1><b>Tasks and Qualifications:</b></h1><p><b>The Support Service Engineer is going to work on:</b> ​</p><ul><li>Troubleshooting related to Dematic Italy Sorter Installed Base</li><li>Root Cause Analysis</li><li>Feedback to customers through failure report and Follow up of failures</li><li>Monitoring and analysis of system performance and reliability</li><li>Finding and development of improvements</li><li>Monitoring and Mapping the sites</li><li>Predictive Maintenance</li><li>According to the indication of CoE team leaders to prepare software changes</li><li>Support CoE engineers when requested</li><li>Prepare and monitor sorter statistics on live system</li><li>Provide support to specific critical customers during ramp-up phase</li><li>Provide 24h support for CS</li><li>Provide customer recommendations in terms of Maintenance</li><li>Check customer satisfaction</li></ul><p></p><p><b>Who are we looking for? </b><br/><span>A  candidate with the following features:</span></p><ul><li>Minimum of <b>2 years</b> of <b>experience </b>in similar role</li><li>Experience on troubleshooting and problem-solving methodology</li><li>Availability to work on shifts</li><li>Knowledge on <b>SW programming (</b>C/C++ software experience)</li><li>Knowledge on real time <b>OS</b></li><li>Ability to read electrical and mechanical drawings</li><li>Health and Safety awareness</li><li>Knowledge of Microsoft Office package</li><li>PLC Programmer  &amp; Siemens TIA Portal</li><li><span>Electrical/Mechanical/Control</span> knowledge in Industrial environment</li></ul>