Partnership Engagement Advisor

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

The Partnership Engagement Advisor oversees health plan communication and full-cycle authorization processes at the member level within the Community Supports division. This role manages MCO submissions, reauthorizations, inbound communication channels, and targeted engagement efforts to ensure members receive uninterrupted, compliant services. The Advisor serves as a liaison between health plans, internal teams, and members, delivering accurate submissions, timely follow-ups, and clear communication while supporting growth and service access initiatives.

Primary Responsibilities:

• Manage full-cycle MCO submissions, eligibility review, and reauthorization processes to ensure timely and accurate service approvals

• Serve as the primary liaison between health plans, members, and internal teams to maintain alignment and prevent service disruptions

• Monitor and oversee inbound communication channels (email, Salesforce cases, plan portals, referral systems) and delegate appropriately

• Conduct proactive outreach to support reauthorization extensions and ensure required documentation is completed

• Perform care assessments and gather comprehensive member information to support eligibility and service continuity

• Maintain accurate CRM documentation and track engagement activities to meet performance standards

• Collaborate cross-functionally with Community Development, Operations, Analytics, and Marketing teams to support targeted engagement initiatives

 

This is a hybrid position, coming into the El Segundo office 1x per quarter. 

 

WHAT YOU BRING TO THE TABLE:

Qualifications

• 1–2+ years of experience in sales, member engagement, healthcare coordination, or customer service roles

• BA/BS degree in Communications or related field (preferred)

• Experience working with managed care organizations (MCOs), health plans, or regulated healthcare environments preferred

• Ability to manage high-volume communication workflows and meet same-day submission expectations

• Strong understanding of eligibility, authorization, and compliance processes preferred

• Bilingual Spanish preferred

Skills

• Strong written and verbal communication skills

• Organization and attention to detail in high-volume case management

• Ability to prioritize and manage mu