Concierge RSR-CAP

Job Name: Concierge RSR-CAP

General information

Location: Jessup, MD Date: 27-Jun-2025 Company: Renewal by Andersen Posting City: Jessup, MD Ref #: 7999 Job Category: Customer Service Posting City: Jessup State: MD

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

Renewal by Andersen is looking to add a Concierge RSR to our team in Jessup, MD. The Concierge will provide Signature Service by serving as a single point of contact for our homeowner customers. They will partner with the sales teams to provide a customized level of communication with each homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers’ experience in upgrading their homes.

RESPONSIBILITIES:

• Provide Signature Service to homeowners.
• Create and maintain homeowners’ job files.
• Build a concrete relationship with the homeowner.
• Work with retail service reps and scheduling teams to move the homeowner’s job through the process.
• Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress.
• Schedule homeowners’ technical measures, installation dates, and make reminder calls.
• Send out the post-installation survey and resolve any post-installation situations.

QUALIFICATIONS:

• 1+ years of customer service experience
• Must possess strong communication skills and time management skills.
• Strong competence in MS Office software.
• High attention to detail & level of organization.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.