Director, Global Contingent Workforce Program

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.   

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.  

The opportunity:  

Reporting to the VP, Strategy & Enablement, this role is responsible for managing the global Contingent Workforce Program (strategy, process, policy, technology and governance), and driving the design and integration of the program into broader workforce/HR and business strategy initiatives. The role requires partnering with internal (e.g., procurement, finance, Talent Acquisition, HRSS, HRBPs, legal) and external (e.g., MSP, suppliers, vendors, other organizations) stakeholders to deliver a seamless contingent workforce experience. This role is a deep subject matter expert in contingent workforce management and is responsible for designing, driving optimization and utilization of contingent workers across Sun Life, as well as proactively managing the risk and compliance of the global program.

How you will contribute:  

• Develop and implement a global Contingent Workforce Program strategy, model and process that aligns with Sun Life Talent and Culture strategy

• Partner with internal stakeholders, such as Talent Acquisition, HRSS, Procurement, Legal, and Finance, to ensure the program's success and alignment with organizational goals and Program Strategy

• Establish and maintain relationships with external vendors, including Managed Service Providers (MSPs) and Vendor Management Systems (VMS), to optimize the management of contingent workers

• Design and oversee the end-to-end process of contingent workforce management, including work orders, onboarding, performance management, and offboarding

• Monitor and analyze key metrics and performance indicators related to the contingent workforce program, providing insights and recommendations for improvement

• Monitor industry trends and best practices in contingent workforce management, implementing innovative strategies to enhance the program's effectiveness

• Drive implementation of robust governance, risk management, and compliance frameworks to ensure adherence to all applicable labor laws, regulations, and company policies

 What you will bring with you:

• In-depth knowledge and experience in contingent workforce management, including understanding of different engagement models, worker classifications, and legal considerations. Proven record of designing and implementing global contingent workforce programs

• Strong project management skills to effectively plan, execute, and monitor the implementation of the Contingent Workforce Program

• Strong understanding of relevant regulations, labor lags and compliance requirements in North America and Asia Pacific

• Excellent communication and interpersonal skills to collaborate with internal stakeholders, external vendors, and contingent workers

• Analytical mindset with the ability to interpret data and metrics to drive informed decision-making and continuous improvement

• Ability to navigate ambiguity and adapt to changing priorities in a fast-paced and dynamic environment

• Strong leadership and influencing skills to drive organizational-wide adoption of the Contingent Workforce Program

• Strategic mindset to evolve and implement the Contingent Workforce strategy

• Biased for action with passion to challenge the status quo. Able to deliver outcomes while empowering the working team, with ability to adapt to changing priorities

• Ability to partner across HR and with Business Leaders, navigate a matrixed organization, build relationships, collaborate, explain concepts in a simple