Sr. Placement Specialist

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

Senior Placement Specialist is a subject matter expert in all things placement and serves as a leader on their respective team and program. They obtain this role by continually meeting metrics, building rapport and trust with faculty, serving as a leader and mentor to their peers, and handling their work independently. A Senior Placement Specialist has unique responsibilities that differentiate from a Placement Specialist II and drive support to the team, execution of best practices, and/or relationship management with faculty.

Responsibilities Include, But Are Not Limited To:

• Meet or exceed minimum velocity metrics and expectations of the Placement Specialist II role.
• Leads team initiatives that drive placement KPIs (on-time placement, world class Net Promoter Score, placements that exceed expectations through our department Placement Quality Review Tool) including, but not limited to: scheduling power hours, creating reports for team members, sending pacing emails, and providing insight on student escalations.
• Leads and conducts training for new hires in coordination; continuing team development by coordinating training related to NPS, technology improvements, and efficiency gains.
• Lead meetings with faculty and/or internal stakeholders as needed.
• Responsible for placing and managing “red zone” or shared on-campus placement areas and coordinating placements through frequent communication and planning with on-campus faculty members.

Things That Should Be In Your Background:

• At least one year of experience as a Placement Specialist.
• At least five or more years of work experience or equivalent.
• Bachelor’s degree.
• Strong time management and organizational skills.
• Previous experience in a fast paced, metrics driven environment.
• Previous experience in a customer service oriented environment.
• Comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person.
• Good judgment and excellent organizational, communication (oral and written), and interpersonal skills.
• Highly self-motivated and able to work autonomously.
• Strong sense of system orientation and focus on providing “white glove” service to students and faculty.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to work and contribute in a team environment.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S. benefits include: 

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Employee stock purchase plan
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter breakd.

While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Lanham, MD two days a week.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/