Global Operations - Head of Strategy, Planning and Communications

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• At least 15 years of related experience specific to strategy and planning with at least 4- 6 years at a consulting firm (e.g. BCG, Bain, Accenture, Deloitte, etc.) in a strategy role
• Bachelor’s degree in business, finance or related field with MBA in management or operations is preferred.
• Willingness / ability to travel 20% of time with some overnights; mostly domestic
• Strategic Thinking: Ability to develop long-term plans and strategies that align with company and business unit goals.
• Analytical Skills: Strong ability to analyze data, trends, and financial information to inform decisions.
• Project/Program Management: Experience managing multiple projects simultaneously and meeting deadlines. Strong stakeholder management and the ability to resolve complex challenges simply and effectively.
• Communication: Excellent written and verbal communication skills to effectively convey strategic plans to key stakeholders.
• Leadership: Ability to lead cross-functional teams and drive initiatives.
• Problem-Solving: Ability to address challenges and identify opportunities.

Impact You'll Make:

Global Operations comprises several functions aimed at enabling and strengthening enterprise growth through operational excellence, innovation, and scale. This role reports to the Chief Operations Officer and serves as the primary strategic advisor to the organization.

• Strategic Planning: Collaborate closely with the COO, Global Operations leaders, and cross-functional teams (finance, technology, etc.) to drive the strategic vision and agenda that foster enterprise growth. Develop the three-year strategy for the CEO and Board, along with supporting operational plans.
• Operational Analysis: Conduct thorough research and evaluation to develop strategies that enhance the efficiency and effectiveness of Global Operations (e.g., digital capabilities, AI, real estate). Analyze trends, competition, and insights to identify opportunities and operational risks.
• Alignment and Execution: Partner with business units (Sales, Solutions, Technology) to align strategic goals and lead the development and execution of long-term plans, including resource allocation, investment forecasting, and budgeting. Work with leadership to create and maintain business plans and operational strategies with clear, measurable targets. Track and report progress against plans, adjusting dashboards as needed.
• Guidance and Support: Provide strategic guidance to Global Operations leaders to facilitate the implementation of function-specific initiatives. Support M&A activities from due diligence to integration, coordinating efforts across relevant teams.
• Program Management: Oversee key enterprise initiatives such as Illuminate and the Global Dispute Platform, collaborating with the PMO to ensure performance and delivery. Engage with external partners, consultants, or suppliers as necessary.
• Chief of Staff Oversight: Oversee the Chief of Staff role, ensuring effective collaboration with the Head of Strategy, Planning & Communication and other leaders to drive the strategic agenda.
• Develop and deliver content for the 3YP, board materials, business reviews, staff meetings, and leadership off-site meetings.
  • Lead the development and coordination of communications related to strategy, key initiatives, and performance.
  • Communicate the Global Operations strategy and key initiatives to stakeholders and associates.

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