Product Manager, Commercial Packaged Products Aftermarket

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

This Product Management position resides within the Carrier Replacement Components (RC) business and is responsible for management of commercial replacement parts for the packaged equipment business. The focus will be on driving growth and profitability in sales to distribution as well as new channels (for example: data centers) and will require cross-functional collaboration with both replacement components and commercial product teams.

We seek an experienced HVAC Product Manager who is a motivated, self-starter to work in a fast-paced environment in either Charlotte, NC, or Syracuse NY.

Key Responsibilities:

• Product management with a cross functional team to achieve goals, including sales and product forecasts, pricing, gross margin analysis, and assisting with the execution of market strategy.
• Performs significant data analysis to identify opportunities and then translate into customer value propositions/sales path forward.
• Owns and develops elements of functional strategies and operational goals with packaged chiller products to provide product support for new product development as well as corporate strategic initiatives.
• Will focus on the operational plans for short term items, such as product launches, including new part set up with pricing, gross margin, and other required information.
• Recommends and implements business opportunity plans in support of potential new business. Manage and/or execute the tasks associated with the plan.
• Analyze competitive product feature, benefits, pricing and recommend appropriate actions to provide competitive portfolio of products.
• Provide and analyze sales and product reports by customer and by channel.
• Provide product information, legal approved product claims to support marketing materials. Provide support for product videos or on-line learning module script development and review.
• Support the RC Parts Information Management (PIM) process to ensure there is electronic data and images to be used in e-commerce.
• Provide timely responses to difficult & complex inquiries and build product and brand loyalty with RC’s customers.
• Focus and conduct extensive investigation of process gaps to better understand and implement a more robust and timely process to support to sales and customers.
• Managing existing processes to find ways to grow the business and drives customer satisfaction.  Utilize solutions that could be unique in order to keep the business on the cutting edge.
• Needs to communicate cross-functionally across the parties inside the organization, as well as outside the organization.
• Requires the ability to communicate to executive leadership regarding matters of high importance.  May require making recommendations to senior leadership on the best course of actions.
• Conduct product training sessions online & face to face at customer training events for 50+ attendees.
• Support distributor events such as open houses and trade shows to discuss and demo products.
• Provide support and training to RC Sales team.

Required Qualifications:

• Bachelor’s degree
• 2 + years of experience in Category and/or Product Management

Preferred Qualifications: 

• Master’s degree
• Strong business analysis skills
• Strong project management skills
• Experience in forecasts, pricing, and gross margin calculation
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint) is required.
• Specific knowledge of the HVAC/R or related industry and replacement parts & accessories is desired.
• Proficiency with SAP, WindChill, SalesForce, and Business Intelligence systems is desired.
• Strong communication skills with the ability to interact and collaborate with a cross-functional team. 
• Demonstrated sense of urgency, self-initiative, and sense of ownership is required.
• Willingness to learn and flexible approach is a must.
• Highly organized with attention to detai