OHSU Customer Service Patroller

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

 

Basic Function:  This position provides extensive customer service outreach and education to the OHSU community.  Customer Service Patrollers are responsible for heavy customer service interactions in person, by email, and over the phone with a focus on providing general information and assisting customers with access to OHSU.  This position is responsible for conducting foot and vehicle patrols to provide customer service, educate and assist customers and monitor lots; providing assistance to OHSU Transportation & Parking staff and partners in meeting daily operational needs, and assuring access to/from and throughout OHSU.  This position is responsible for the issuance of warnings, tickets, and for conducting other procedures as necessary by OHSU Transportation & Parking policy. Customer Service Patrollers are flexible to the variable needs of Transportation & Parking and frequently engage in strenuous and repetitive physical activity both indoors and outdoors, including placement and removal of barricades and signage.  This position must demonstrate an extremely high level of interpersonal and relationship building skills, conflict resolution skills, empathy, confidentiality, and integrity.

 

Provide assistance to Transportation & Parking staff and partners in meeting daily operational needs.  Assure access to/from and throughout OHSU. Act as back up for the parking coordinator, events, project teams, traffic control, and/or other positions.

 

Responsibilities

 

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
• Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
• Complete other related duties as assigned.

 

* Please note that Customer Service Patrollers are not sworn police officers and have no arresting authority.

 

 

Qualifications

Salary Range:  $20/hr

 

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Education and/or Experience:  High school education or up to one month related experience or training or equivalent combination of education and experience.

 

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

 

License Requirement:  The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

 

Mathematical skills:  ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

 

Language skills:  ability to read and comprehend simple instructions, short correspondence and memos. Ability t