Sr Sales Analytics Consultant

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Sales Analytics Consultant helps businesses analyze their travel and engagement data to identify opportunities and enhance travel experiences. This role primarily supports leads, prospects, and small business accounts. The Consultant collaborates with Account Managers and Leaders to identify and implement self-service tools, while also recommending strategies to effectively increase sales and revenue. A strong communicator with a mindset focused on continuous improvement, the Senior Sales Analytics Consultant is eager to contribute to meaningful initiatives and drive the future of Southwest.

Additional Details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Deliver Customer insights and opportunities through internal and Customer data and Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.
• Work seamlessly with Account Managers and the Customer Success Team to deliver and identify revenue opportunities through internal transactional data, third party data, account manager or Customer Success Team insights, cross-functional partners, or a variety of other sources in order to drive account strategies, tactics, contract proposals, and effective presentations
• Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with sales team partners, Customers, and all levels of management
• Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities
• Provide the research and analysis of trends, and the development of new processes, tools, reports, and dashboards to support increased revenue from corporate accounts and greater efficiency within the sales cycle
• Investigate key business problems through quantitative analyses of data to discover patterns, identify trends, and uncover new predictive indicators
• Support strategic decision-making through data analysis and present to senior level management as well as the entire sales department
• Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities
• Create and manage work plans to translate business data/reporting needs from concept to delivery
• Serve in the role of a mentor to develop analytical and consultative skills within and outside the team
• Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners
• Partner cross-functionally with technology counterparts to understand Southwest business data structure and flow of data from DB into business/visualization tools then provide guidance and recommendations on best practices
• Utilize appropriate data management procedures including privacy standards
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, economics, and their applications
• Knowledge of the principles and methods for moving People or goods by air, rail, sea, or road, including the relative costs and benefits
• Knowledge of the principles and methods for showing, promoting, and selling