Support Enforcement Specialist - Family Engagement Services Team, #W0855

Title: Support Enforcement Specialist - Family Engagement Services Team, #W0855

State Role Title: Prog Admin Specialist I

Hiring Range: $44,192-$50,000 salary commensurate w/exp.

Pay Band: 4

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

About the Position:

The Support Enforcement Specialist with the Division of Child Support Enforcement Family Engagement Services Team, serves as program agent for assigned child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include locating noncustodial parents, establishing paternity, determining and assessing child support obligations and health care coverage, and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions to include providing testimony in court proceedings when required. This position manages a substantial caseload in volume and complexity, drawing on a range of case management processes to influence noncustodial and custodial parents and to support their children and will provide direct support to the Division of Child Support Enforcement.

Please note:

• Modern Workplace: The Support Enforcement Specialist may be required to work a schedule that is split between remote and onsite, and/or locations, and include shared workspace.
• Community Outreach: The Support Enforcement Specialist will attend monthly meetings/events with external community partners which may include re-entry meetings, probation and parole, jail and prison visits, job and resource fairs, court, etc.

Minimum Qualifications

Must have demonstrated:

• Skill in information collection through interviewing and obtaining/ reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results.
• Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
• Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
• Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
• Skill in effective oral and written communication.
• Works in a considerate and respectful way as a team member to set, clarify and achieve team goals.

Additional Considerations

• Comprehensive knowledge of child support enforcement.
• Experience in case management or gathering and organizing client documentation to process financial transactions or maintain case activities.
• Experience in child support enforcement.
• Knowledge of and/or experience in legal processes, to include preparing legal documents and providing court testimony.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this positi