Process Engineering & Management with Salesforce / Service Cloud, Associate / Assistant Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

RESPONSIBILITIES:

• Evaluate and design processes and procedures to increase productivity, reduce costs, improve time management, and improve risk management.
• Advise and collaborate with stakeholders on developing standards, identifying, assessing, and mitigating risks in process development
• Develop and maintain process documentation, including identifying changes to existing processes and related policies
• Work with and/or train managers and teams to ensure that processes are clear and can be applied quickly and efficiently
• Monitor and assess implemented processes to ensure outcomes meet expectations and proactively evaluate steps to adjust for improvements in targeted outcome
• Coordinate with business stakeholders to identify business requirements and translate them into Salesforce solutions
• Translate business needs into technical requirements
• Analyzing business processes and identifying bottlenecks and opportunities for improvement
• Develop test plans, conduct testing, and track issues and their resolution
• Provide ongoing user support and promptly address queries
• Stay up to date on Salesforce releases and relevant tools
• Manage the backlog and its prioritization
• Support the team in design, configuration, training and documentation
• Communicate with senior leadership on status and opportunities within operations workflows

EDUCATION

• Degree or equivalent work experience equally preferable.
• Degree in Business Management, Industrial Engineering, or a related field.

CERTIFICATIONS

• Lean Six Sigma Black Belt Certification preferred.

WORK EXPERIENCE

• Practical experience within a large, highly-matrixed organization with recent work related to executing on change initiatives, documenting and improving business processes, conducting data analysis, and preparing reporting.
• Advanced knowledge of and demonstrated experience designing, analyzing, and modeling business processes, methodologies, and/or toolkits
• Demonstrated, hands-on experience creating and evaluating comprehensive processes in a regulatory environment
• Experience in the financial services industry preferred

FUNCTIONAL SKILLS

• Proven ability to provide:
• Data analytics and reporting
• Design reports for all management levels
• Process documentation at different levels, formats (VSMs, SIPOC, Process Maps, Procedures, Job Aids, etc.).
• Analysis and assessment of processes for performance, gaps to requirements, improvement opportunities
• Statistical analysis
• Must also possess:
• Advance skills in MS Excel, Visio, SharePoint skills; Minitab or other statistical tools
• Working knowledge of typical process reengineering tools and software.
• Presentation and Meeting Facilitation skills
• Project Management skills
FOUNDATIONAL SKILLS
• Communicates effectively
• Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills
• Exercises sound judgement, prioritizes effectively, and strives for continuous improvement
• Effectively collaborates with colleagues
• Leverages available technology to drive efficiency and results
• Understands and applies industry trends and best practices
• Exhibits optimism, resilience, flexibility, and openness to others' ideas
• Values learning as a lifelong professional objective
• Engages inclusively and with intent
• Always acts with integrity
• Iterative problem-solving
• Serving as a trusted advisor
• Ability to prioritize work without management direction, and provide clear and documented status updates/metrics to management
• Exceptional organizational skills with ability to manage