Manager, Revenue Cycle Management, Financial Counseling

What Financial Assistance Counseling (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Financial assistance counselors guide patients through their healthcare financial obligations.

The RCM Financial Counseling Manager is responsible for leading and optimizing front‑end financial counseling services within a large, multi‑site oncology Management Services Organization (MSO). This role is highly patient‑ and provider‑facing, with a primary focus on delivering immediate, high‑touch financial support to patients and oncology care teams at the point of care.

The Manager ensures timely, accurate, and compassionate financial guidance related to insurance coverage, benefits, prior authorizations, estimates, and financial assistance programs. This role partners closely with clinical teams to remove financial barriers to care, improve patient access, and support informed treatment decisions while driving RCM performance.

This role has travel required 50% of the time nationwide, specifically California

Responsibilities

Patient & Care Team Support

• Lead a team of financial counselors providing real‑time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum
• Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care
• Ensure financial counseling services are embedded into clinical workflows to support same‑day decisions and treatment starts
• Promote a patient‑centered approach that balances financial clarity, empathy, and access to care

Revenue Cycle Leadership

• Oversee front‑end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation
• Ensure timely identification and resolution of coverage issues prior to treatment initiation
• Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle
• Monitor KPIs related to access, counseling timeliness, authorization turnaround, point‑of‑service collections, and financial clearance rates

Financial Assistance & Access Programs

• Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance, charity care, grants, and foundation support
• Maintain expertise in oncology‑specific reimbursement, benefit designs, and emerging payer policies
• Ensure compliant and consistent application of financial assistance guidelines and documentation

Team Leadership & Development

• Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines
• Establish standard operating procedures and best practices for immediate patient and provider support
• Foster strong communication, accountability, and service excellence within the team

Provider & Operational Partnership

• Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators
• Translate financial and coverage information into clear, actionable guidance for care teams
• Participate in clinic leadership meetings and cross‑functional initiatives focused on access, growth, and patient experience

Compliance & Quality

• Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements
• Support internal and external audits related to financial clearance, authorizations, and assistance programs
• Continuously improve processes to reduce administrative burden on clinical teams and patients

Qualifications

• Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience) preferred
• 5+ years of progressive experience in healthcare revenue cycle or financial counseling, preferably in oncology preferred
• 3+ years of people management or team leadership experience preferred
• Strong knowledge of insurance plans, oncology benefits, prior authorizations, and patient financial responsibility
• Ability to travel 20% domestically
• Demonstrated ability to work directly with clinical teams in fast‑paced care environments

• Experience in a large MSO, multi‑site oncology practice, or complex specialty setting
• Familiarity with EHR and RCM systems (e.g., Epic, Aria/Mosaiq, OncoEMR, or similar)