Cage Supervisor

Description

Position Summary

Responsible for the supervision and completion of all aspects of Cage and Players Services Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage and Player Services Manager.  

Essential Functions

• Supervises all aspects of daily operations of the Cage Department.
• Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM’s.
• Interfaces with Casino Operations and assist with the development of players by communicating with all departments.
• Tracks guest play, extending customer service according to internal controls.
• Ensures that Player Services operations are in compliance with NIGA, Tribal policies, State compact, and Tribal gaming regulations.
• Monitors player tracking, extends customer service, assigns comps according to internal control and guidelines.
• Supports and assists any other functions or areas of responsibility as determined by the Player Services Manager.
• Ensures that Player Services operations are in compliance with Chinook Winds policies and procedures.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Ensure that the Cage and player services employees are in compliance with Chinook Winds policies and procedures.
• Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through compliance software. 
• Researches and resolves balancing discrepancies in the Main Bank, Employee Windows and Front Line. 
• Resolves guest complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Provides input or recommendations for improvements and changes in program processes or services
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and guest care are enforced. 
• Ensures a complete knowledge by the whole team of Cage and Player Services Operations.  
• Schedules placement and training schedules for rotation and development of cage and player services employees. 
• Maintains effective communication within the team and attends meetings and training sessions as required.
• Assigns duties, responsibilities, and work areas to team members in accordance with work requirements.
• Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.
• Develops and maintains a teamwork environment and promotes Cage and Player Services incentives.
• Supervises the training of team members in designated areas and monitors progress.
• Monitors team member performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Guest Orientated- Ability to take care of the guests’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing. 

Problem Solving – Ability to find a solution for or deal proactively with work-related problems. 

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Decision Making - Ability to make critical decisions while following company procedures. 

Education

High School Diploma or GED.

Experience

5 years of experience in Cage and Player Services Operations. 

2 years of supervisory experience. 

Computer Skills

Microsoft Office ba