Systems Administrator (ESOM - ITAM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Systems Administrator – IT Asset Management to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Position Duration: This position is expected to last 10 months.

Responsibilities:

• Provide technical expertise and leadership in the design, implementation, and ongoing support of the VA's HAM and SAM solution within the ServiceNow platform. 
• Systems administrators are responsible for maintaining system efficiency.
• Ensure the availability, performance, and security of the ServiceNow HAM and SAM environment, proactively identifying and resolving any issues that arise. 
• Install, configure, and upgrade ServiceNow components, including the HAM and SAM modules, ensuring compliance with VA standards and security policies. 
• Develop and maintain detailed system documentation, including user guides, procedures, and technical specifications. 
• Provide technical support and troubleshooting to end-users, resolving issues efficiently and effectively. 
• Monitor system performance and capacity, proactively identifying and addressing potential bottlenecks or performance issues. 
• Collaborate with the VA's IT security team to implement and maintain security controls and ensure compliance with regulatory requirements. 
• Perform regular system audits and assessments to identify potential risks and vulnerabilities, recommending and implementing necessary corrective actions. 
• Stay abreast of the latest developments in ServiceNow, HAM, and SAM technologies, recommending upgrades and enhancements as needed. 
• Collaborate with stakeholders to develop test scenarios, test cases, and expected results. 
• Execute test scripts and procedures to validate the functionality, performance, and security of the deployed solution. 
• Analyze test results, identify and report defects, and track them to resolution. 
• Document and communicate test findings and recommendations to relevant stakeholders. 
• Assist in the development and implementation of a test automation strategy for the HAM and SAM solution. 

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required (8 years of additional relevant experience may be substituted for education). 
• Must have experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. 
• Must have knowledge on a number of debugging protocols and processes.
• Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly.
• Knowledge in systems administration.
• Must have experience in conducting routine system administration tasks and logging data in system admin logs.
• Expertise in troubleshooting and resolving complex technical issues. 
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders. 
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively. 
• Ability to work independently and as part of a team. 
• Ability to obtain and maintain a Public Trust Clearance. 
• Must be a US Citizen or Green Card Holder.