Become a part of our caring community and help us put health first
 

As a Senior Enterprise Transformation Professional – Process Engineer within Humana’s Shared Services organization supporting the Insurance Segment, you will manage complex, cross-functional process engagements to deliver sustainable business outcomes. Leveraging structured methodologies and business agility, you will drive efficiency and high-quality results. Your role requires independent analysis of operations, root cause identification, and cost-benefit assessments to inform strategic investment decisions and identify process improvement opportunities. Collaborating across teams, you will influence accountability, foster continual improvement, and align people, processes, and technology with organizational objectives. As a subject matter expert, you will contribute to Communities of Practice, guide transformation practices, and provide strategic consultation to senior leaders.

Serve as a Senior Enterprise Transformation Professional - Process Engineer supporting Shared Services for the Insurance Segment. Collaborate with leaders across the organization to define, evaluate, and drive strategic initiatives. Lead complex consulting engagements, report outcomes to strategy leader and executive stakeholders, and provide ongoing strategic guidance across multiple initiatives. Partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives.

• Lead projects and are responsible for managing smaller projects under the supervision of a Black Belt.

• Apply understanding of Six Sigma (DMAIC) to identify and eliminate non-value-added activities.

• Build trusting relationships with business areas and leadership to improve member and provider experiences.

• Provide leadership and guidance to engagement teams to drive to the results sought by sponsors

• Exercise independent judgment and decision making on complex issues.

• Demonstrate alignment with Humana’s values and culture.

• Exhibit strong organizational and stakeholder management skills, including effective oral and written communication.

• Utilize Microsoft Outlook, Teams, PowerPoint, Word, and Excel to support project activities.  

• Travel may be once a quarter for a week however dictated based on business needs

Use your skills to make an impact
 

Role Essentials

• Bachelor’s degree in business or related field, or equivalent experience

• Minimum 5 years’ process engineering experience in a corporate or consulting environment

• Green Belt Six Sigma certification

• Knowledge in Six Sigma, process improvement methodologies, and tools

• Experience with management consulting methodologies and frameworks

• Presentation skills with executive presence and emotional intelligence

• Demonstrated ability to lead ambiguous programs focusing on business objectives

• Strategic thinking, execution, decision-making, thought leadership

• Demonstrated ability to articulate ideas effectively in both written and oral forms

• Ability to facilitate meetings with multiple participants of varying levels capturing relevant information

• Proficient in Microsoft Office Suite

Role Desirables

• Experience in healthcare services and/or Shared Services organizations

• Change management knowledge

• Knowledge of Lean Agile practices; Lean Certification.

• Project Management Professional (PMP) Certification.

• Experience with digital collaboration platforms for virtual brainstorming and decision-making.

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

As part of our hiring process