Director, Renewals & Novations (Greater Boston, MA)

ABOUT POWER FACTORS

 

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*  

  

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.  

  

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.  

  

* Outside China and India 

 

Power Factors is seeking a highly motivated and experienced Global Renewals & Novations leader to join our team.  The role is responsible for building and leading two teams:  Renewals and Novations.  Reporting to the Chief Customer Officer, the leader will be a senior leader of the Global Customer Organization, working closely with Customer Success, Sales, Finance, SCADA Delivery and Product.

Power Factors is an integrated technology company with SAAS, hardware and services solutions.  In our SCADA/EMS business, the party that manages/operates a site changes over time.  When this happens, the maintenance & support contract signed with the original operator is replaced by a new contract with the new operator.   This process is called a “novation” and requires proactive management similar to renewals.

The new leader will be tasked with developing these teams from the ground up, utilizing deep expertise in the renewals process to develop an equally robust process for novations.  This is a critical function for Power Factors and the Director will have the full support of the Executive Team.

Key Responsibilities

• Develop and execute strategies for maximizing customer renewals and reducing churn.
• Develop and execute strategies for optimizing novation completion across all SCADA/EMS sites.
• Build teams for each function with clear processes, systems and metrics.
• Lead, coach, and mentor the renewals/novations team to achieve and exceed targets.
• Collaborate with cross-functional teams including Sales, Customer Success, Finance, SCADA Delivery and Product to ensure alignment and effective execution.
• Analyze renewal/novations data to identify trends and opportunities for improvement.
• Build and maintain strong relationships with key customers to understand their needs and ensure satisfaction.
• Provide regular reporting on performance and key metrics to senior leadership.
• Stay updated on industry trends and competitive landscape to inform renewal/novations strategies.

Qualifications

·       Bachelor’s degree required.

·       Extensive experience in renewals within a SAAS company.

·       Renewable energy or industrial technology background preferred.

·       Demonstrated ability to build high-performing teams in a global context.

·       Proven track record of meeting and exceeding targets.

·       Execution-oriented mentality.

·       Strong leadership skills.

·       Excellent communication and interpersonal skills.

·       Analytical mindset with ability to derive insights from data.

·       Proficiency in CRM software and renewal management tools.

·       Ability to work collaboratively and influence cross-functional teams.

Role Highlights

·       Full-time position based in greater Boston area

·       Remote-first company, two days in office recommended

·       Travel 25% of time

·       Competitive salary and benefits package