North America Professional Services Manager, MOM

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. You will report to the Director, Professional Services MOM Americas.

Your Responsibilities:

As a regional Professional Services Manager, you will be responsible for leading a segment of our Manufacturing Operations Management (MOM) business in North America. The position reports to the Americas Business Director, MOM. In this role, you will manage a cross functional team with emphasis on improving delivery quality and client expansion with expectations to manage the commercial & technical success of all projects. The role will collaborate with regional counterparts, global solutions teams, commercial selling, and clients. Candidate must excel in project budget management, resource scheduling, capability assessments and enablement, delivery quality and executing plans for strategic industry solution growth. This role will have specific emphasis on expanding and improving profitability on existing client base by coordinating with our global Centers of Excellence for multi-region resource optimization, driving use of best-in-class reusable solutions, implementation strategies, right first time quality and standardizing delivery methodologies.

• Key Responsibilities:
  • Direct client engagement, stakeholder management, and account-based MES solution adoption and expansion planning
  • Management of quality to ensure first time right software delivery, conforming to SDLC quality requirements, and establishing tighter controls for development formal release process
  • Actively managing existing and newly acquired accounts to ensure good business pursuits in relation to profitability, scalability, and conforming to focused industry solutions
  • Manage regional projects/ programs KPIs, shipment Annual Operating Plan (AOP) and margin
  • Manage regional projects through project managers, coordinate with finance to ensure proper revenue recognition from project activities monthly
  • Manage utilization of regional team and assigned Center of Excellence staff
  • Leads solution and resource collaboration requirements with regional service manager counterparts, Center of Excellence teams, and drives Center of Excellence partnerships
  • Forecast resource requirements based on opportunity pipeline
  • Attracts, retains, develops, evaluates, motivates and leads personnel to ensure the efficient and effective operation of the delivery team
  • Accountable to ensure regional project teams comply with the use of standardized company project management controls: issue management, change management, quality management, financial systems, and risk management
  • Drive use of both internal quality management systems and applicable industry-specific regulatory quality compliance
  • Accountable to ensure that regional project managers properly manage the budgets for project expenditures providing a full and accurate disclosure of budget, including cost center variance reporting, forecasting and explanations of over/under expenditures
  • Coordinates and reports regional project progress in support of the schedule and budget using standardized reporting templates

The Essentials - You Will Have:

• Bachelor's degree or equivalent experience
• Ability and willingness to travel up to 30% of the time
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• MBA or advanced degree is a plus
• 8+ years management experience
• Experience in complex professional services execution
• Ex