Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Strategy & Planning Mgr Sr within PNC's AI and Intelligent Automation Center, you will be based in Pittsburgh, Cleveland, Birmingham, Dallas, New Jersey, New York or Philadelphia.

AI and Intelligent Automation sits at the intersection of business, innovation, and artificial intelligence (AI) to enable PNC’s businesses to transform. We solve the bank’s toughest problems while improving customer and employee experiences. As a Center of Excellence (CoE), we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities, maintain and enhance AI technologies and capabilities, and bring new AI technologies into the bank.

Our group functions starts with a team that works with the Lines of Business to determine strategic, high-value, innovative opportunities. Then we bring our expertise across several AI domains including Generative AI, Conversational AI / Virtual Assistant, Data Science, Machine Learning Engineering, Document AI, and Robotic Process Automation. Our Research and Development arm assesses emerging technologies.

This Gen AI Emerging Technology Risk Governance, Strategy & Planning Mgr Sr should be:
• Experienced in Application development and/or application/system risk assessments, AI or Gen AI specific is preferred.
• A subject matter expert in Technology risk assessments, especially in Cloud Architecture and RAG Large Language Models.
• Knowledge of the most recent changes in the AI field and have a passion to go deep into machine learning and generative AI concepts, not afraid of challenging the status quo.
• Bringing Technology and Risk Management critical thinking into practice.

Responsibilities to enable a responsible adoption of best-in-class AI and Gen AI platforms for the bank include:
• Developing and implementing AI/Gen AI governance frameworks that serve as guardrails to ensure Gen AI emerging technologies are developed and used in a way that minimize potential risks and maximize intended benefits
• Partner with Gen AI engineers to ensure Gen AI capabilities are engineered and implemented in compliance with best practices
• Collaborate to mature governance practices, and related frameworks including risk and control management program, policies, and monitoring to mature existing frameworks
• Critical thinking and ability to clearly articulate risks and dimension impact and advise on effective controls.

We are looking for the following skill-set for this role:
• Technology and Operational risk and control background, preferably from first line, second line or third line of defense experience, preferably at a Financial Institution.
• Knowledgeable of Artificial Intelligence (AI) technologies and the deployment processes, a plus.
• Ability influence across Enterprise organizations to drive structural change to our risk frameworks, work independently with senior leaders, and mentor junior team members.
• Financial industry expertise in either Retail Banking, Lending, Treasury Management, Commercial Banking, or Corporate Functions.

Job Description

• Directs strategic planning team to execute initiatives, including analysis, oversight and support for solution development.
• Identifies strategic opportunities that add value to the business and to achieve business goals.
• Defines and oversees the resources for each assigned strategic initiative. Manages the overall strategic initiative to help ensure revenue, expense and other business objectives are met. May define, monitor and use service metrics to assess performance.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Builds winning teams by providing effective leadership, management and development of employees.

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