Associate Director of Patient Services

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The Associate Director of Patient Services will play an integral role within the Sobi Patient Services team focusing on the development, implementation and oversight of access related programs and strategies, including free goods and financial assistance programs.

Why This Role Is Exciting

• Impactful Work: As the Associate Director of Patient Services, you will be at the forefront of our mission to improve patient outcomes. Your work will directly contribute to the well-being of patients and their families, making a tangible difference in their lives.
• Strategic Leadership: This role is not just about managing day-to-day operations; it's about shaping the future of patient services at Sobi. You will help develop and implement innovative strategies that align with our long-term goals and drive our success in the rare disease space.
• Collaborative Environment: You will work closely with cross-functional teams, including field reimbursement, channel, legal, medical, commercial, and regulatory affairs, as well as external vendors, to foster a culture of collaboration and excellence and ensure a seamless patient experience.
• Professional Growth: At Sobi, we value continuous learning and development. This role offers ample opportunities for professional growth and advancement within the organization.

This role will report to the Director of Patient Support Services.

Key Responsibilities

Strategic Leadership

• Serve as strategic partner and driver of strategic initiatives that enhance patient access to therapies and improve overall patient experience.
• Build strategic knowledge and relationships to adopt new technology solutions to further enhance operational efficiencies for our financial assistance programs.
• Identify and implement new services, program enhancements and operational efficiencies to improve patient engagement and service delivery.

Patient Support Operations

• Drive operational excellence and continuous improvement across patient support programs.
• Lead and monitor day to day to operations and strategy of Patient Support and financial assistance services to ensure high quality performance and adherence to contractual requirements.
• Monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement.
• Utilize program specific data reports to identify trends, present insights, and suggest opportunities for improvement
• Facilitate performance reviews with external partners and identify improvement opportunities to ensure vendors meet performance expectations 

Access & Reimbursement Support

• Assist the Field Reimbursement teams in providing comprehensive reimbursement and access support.
• Ensure accurate and timely delivery of access and reimbursement information to providers.

• Oversee management of financial assistance programs, including copay, patient assistance and other free goods programs to support uninterrupted access to therapy for patients.

Cross-Functional Collaboration

• Collaborate with internal and external stakeholders to ensure the highest standards of patient care and support.
• Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives.

• Manages day-to-day escalations related to all patient support programs, working directly with the Hub and patient experience and field teams, as needed.

Compliance Management

• Work in conjunction with legal, re