e-Live Verification Phone Agent

Location:

2727 N Central, Phoenix, Arizona 85004 United States of America

Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. Live Verification Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time you will be helping multiple customers digitally or via chat.

MUST be included in your application in order to be considered:

• Screenshot of your results for the Computer Specs test.
• Screenshots of your scores for the in your Facial Recognition Assessment
• Complete your Computer Literacy and Typing Assessment: https://www.ondemandassessment.com/link/index/JB-PTOV6RMOM?u=1099837
• It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.

Rate of pay: $16/hr

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)   

Schedules:

Current business needs are for the following shifts in Arizona time:

• Mon, Wed, Fri, Sat, Sun: 2:00am-8:00am

• Mon, Wed, Fri, Sat, Sun: 6:00am-12:00pm

• Mon, Wed, Fri, Sat, Sun: 10:00am-4:00pm

• Mon, Wed, Fri, Sat, Sun: 2:00pm-8:00pm

• Tues, Thurs, Fri, Sat, Sun: 2:00am-8:00am

• Tues, Thurs, Fri, Sat, Sun: 6:00am-12:00pm

• Tues, Thurs, Fri, Sat, Sun: 10:00am-4:00pm

• Tues, Thurs, Fri, Sat, Sun: 2:00pm-8:00pm

• You must be available to work holidays.  
• 25 hours of availability per week

Part-Time Benefits include:

• Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Essential Functions:

• Claim sessions for customers doing business with us via Truck Share 24/7.
• Review each session for accuracy while answering any questions the customer may have.
• Determine the proper course of action utilizing instructional materials reviewed.
• Make outbound calls for verification of alternate contacts.
• Communicate with the customer via phone or chat in an efficient and courteous manner.
• Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
• Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
• Listen to customer concerns, documenting them and resolving when able.

Requirements:

• Good listening, verbal, and written communication skills in both English.
• Inbound call/phone experience (high volume highly preferred).
• Excellent customer service skills.
• 1 year of customer service experience. (via phone highly preferred)
• Technically savvy preferred.
• Logic and reasoning skills.
• Facial recognition skills.                          
• Proficiency, attention to detail, and interpersonal skills.
• Ability to multitask and assist multiple customers at one time (online sessions).
• Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
• ​Good time management skills.
• Reasonable and predictable attendance.
• You must be available to work holidays.   

This Job Might Be For You If:

• You enjoy helping people, have an outgoing personality and have a customer focused attitude.
• You thrive in a fast-paced environment with a focus on quality and attenti