Associate Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking an Associate Commercial Loan Servicing Representative as part of the Commercial Banking Operations division. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 
 

In this role, you will:

• Support servicing commercial real estate, construction loans and problem loans

• Identify ways to improve loan processing within established procedures

• Perform routine administrative, transactional, operational, and customer support tasks

• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions

• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals

• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action

• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Basic knowledge and understanding of collateral documentation, release, and business entities

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information 

• Strong analytical skills with high attention to detail and accuracy 

• Excellent verbal, written, and interpersonal communication skills 

• Ability to interact with all levels of an organization

• Knowledge/Skills/Ability Knowledge and understanding of loan documentation

• Ability to interpret titles

• Ability to meet stringent deadlines

• Experience processing lien releases

• Basic Microsoft Office skills 

Job Expectations:

• Must be able to attend full duration of required training period  

• This position is not eligible for Visa sponsorship  

• This position offers a hybrid work schedule

• Ability to work additional hours as needed   

• Must work on-site at the location posted 

Schedule: 

• Regular schedule: Monday to Friday 8am - 5pm some flexibility; Hybrid: 3 days in office, 2 days remote

Posting Location: 

• 4101 Wiseman Blvd bldg. 307, San Antonio, TX 78251

Additional Location:

• 801 Walnut St., Des Moines, IA 50309

Posting End Date: 

6 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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