Manager, Customer Success (Product Development)

Company Description

REFID152544

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to hire a Manager, Customer Success to be a part of our BASES team.

Innovation matters. With best-in-class research and predictive analytical tools, BASES is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. In BASES, you will work with industry-leading marketers and see your work come to life. If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand – at BASES, you can.

Be curious. Be collaborative. Be forward-thinking.  Join BASES and work with our clients as a consultant, problem solver, and influence the future of their innovations.

This is a remote role based in North America. Candidates must be physically located within North America.

Job Description

Job Purpose

• Ownership of high-quality client deliverables.
• Accountable for supporting the region in achieving and exceeding revenue targets through excellence in partnership with Innovation colleagues to meet client expectations and deliver quality deliverables.
• Coach analysts on projects, guiding the development of quality analyses.
• Support capacity planning activities, to ensure work is being done efficiently and in a timely manner.

Responsibilities

When you join the BASES team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Manager, Customer Success you will have the following responsibilities:

• Commercial & Client Leadership:  
  • Drive strong client satisfaction by demonstrating complete ownership of projects and delivering high quality deliverables.
  • Lead client meetings, present study results, and conduct external presentations, as appropriate.
  • Work closely with Account Development and Customer Success leads to define and execute against an analytic strategy that is aligned to client expectations.
  • Consistently engage insight partners to establish broad support for BASES as a partner.
  • Support opportunities to strengthen relationships through value-added analytics, training, thought leadership, etc.
• Project Scoping/Study Design Expertise: 
  • Ensure project date and financial hygiene requirements are kept current in Microsoft Dynamics, and execute 100% compliance with time tracking and project assignments.
  • Review/advise on project execution elements for complex studies (design, feasibility, timing).
• Project Delivery & Analytical Leadership:  
  • Ensure the overall success of client deliverables, including final review on smaller/streamlined projects.
  • Join/lead presentations with clients and execute follow-up opportunities, as needed.
  • Own the analytical process by becoming an expert on BASES suite of product development solutions
• Team Leadership: 
  • Provide study feedback to Analysts/Senior Analysts and support their development as a coach.  
  • Provide ongoing analyst feedback to team lead (director/VP) to support formal performance development/review.
  • Support workload/capacity planning with Customer Success team lead.

Qualifications

• 4+ years of experience in a consulting role, preferably in a custom product research environment.
• Highly proficient in Microsoft Office and Microsoft Dynamics.
• Detail orientation and strong organization skills.
• Strong written and verbal communication skill.

Additional Information

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art plat