Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

All About You

Job Summary

Under general direction, oversees the day to day operations of student accounts including student cashiering; responsible for student tuition and fee assessment, billing, collections, student refunding, third party billing, short term loan administration, preparation and mailing of 1098T tax forms, and administration of the online bill payment suite; reports and processes oversights including job submissions, quality control, and set-up for detail and fund codes associated with student billing.

Job Duties

• Responsible for updating student information system accounts receivable tables, running Banner account receivable processes, validating output of Banner processes, inputting Banner detail codes, monitoring and updating the University electronic bill payment suite (Touchnet), and troubleshooting for system related inquiries.

• Supervises and trains staff on accounts receivable and collection issues to ensure satisfactory customer service.

• Serves as liaison with cashier area, information technology, treasurer, registrar, International Center, residence life, and parking and card services; serves on core team for student information system as accounts receivable issue expert.  Works with multiple departments and units to establish assessment parameters, coding and revenue placement

• Establishes and maintains fee assessment structure.  Requires extensive collaboration and detail work.

• Communicates and assists students, parents, and others concerning student accounts issues.  Problem solves and communicates to outside agencies.

• Researches and develops process improvements which contribute to overall departmental initiatives.  Serves as senior member of the department team.

• Oversight of the student cashiering and student account activities.  Lead assessment and development of best practices, compliance of, and communications for student billing, payments, and questions.  Train staff, faculty and other partners as appropriate.

• Performs other projects and duties as assigned

Knowledge, Skills, and Abilities

Knowledge of student information systems, preferred SCT Banner system, and processes including accounts receivable
Knowledge of Touchnet electronic bill payment suite 

Supervisory skills
Customer service skills
Verbal and written communication skills
Ability to handle confidential maters with discretion and sensitivity
Ability to respond to questions in a tactful and professional manner
Ability to instruct/teach/tutor

Knowledge of federal, state and other regulations related to university student billing and aid.

Knowledge of payment and collection procedures

Ability to assist with design of communication materials and messages

Ability to work independently 

Ability to make decisions 

Ability to assess situation and exercise of discretion and independent judgment with respect to matters of significance

Interpersonal/human relations skills
Ability to manage multiple tasks simultaneously
Ability to operate a personal computer and various software packages
Ability to maintain confidentiality
Understanding of government accounting standards
Some project management experience a plus

Ability to maintain confidentiality

Ability to work with multiple accounting and student systems

Ability to operate personal computer and various software programs

Ability to prepare and generate reports

Ability to adapt to work environment changes, and relate to diverse populations

Ability to organize and maintain accurate records and files

Minimum Qualifications

Bachelors with Masters preferred and four (4) years of related experience.

Applicants must include: 1) a cover letter; 2) a resume/curriculum vitae.  You can upload these items on the third page "My experience" of the application.

Compensation:

Salary Range - $60,000 to $70,000

• Commensurate with experience

Function

Student Financial Services

Scheduled Weekly Hours:

40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, nation