Technical Aide

Position Summary(Basic Job Function)

This is a temporary or an on-call position. Provides technical support. Responsibilities may include computer programming or operations; research support; medical patient care; technical equipment maintenance, repair, fabrication or operation; or other technical support functions.

Unit Position Summary

Seeking a Community Health Worker to assist with a clinical trial to evaluate the MI MOM app (www.pc-pramm.org), designed to support pregnancy and postpartum. Responsibilities will include:

- providing online patient support via live chat sessions, developing location based resource lists, developming and maintaining connections with local agencies.
- Facilitating appointments, home visits, and finding resources to address barriers for appointments (transportation, childcare, etc.)
- Communicating with users in a kind and respectful manner, while also handling sensitive topics like substance use and mental health
- Documentation of interactions and services provided, data collection and data entry

Desired Qualifications

Required:
- Current Community Health Worker certificate
- Strong communication skills including active listening, respectful problem solving, reassurance and de-escalation during crisis management
- Excellent organizational skills, including ability to manage multiple clients, tasks, deadlines and to take detailed notes

Desired:
- High School Diploma or equivalent
- Experience working with clients or patients in pregnancy and postpartum
- Strong computer technology skills, including familiarity with data collection software, such as GIVE EXAMPLES

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Work Hours

ON-CALL

Website

https://publichealth.msu.edu/