Billing & Operations Associate

This is a remote position.

• Mondays to Fridays, 8 hours per day, must overlap 4 to 6 hours daily with US Central Time

• 40 hours per week

• Review completed jobs in ServeManager (our process service software) for accuracy before billing.

• Create and send invoices in ServeManager according to client billing cycles.

• Confirm rates (routine, rush, same-day rush, etc.) and verify pricing accuracy.

• Track invoice status, record payments, and follow up on overdue accounts.

• Flag discrepancies or missing documentation to the U.S. operations team.

• Prepare weekly billing and collections summaries.

• Maintain internal billing accuracy and timeliness metrics.

This role ensures that all completed service jobs are billed accurately and promptly through ServeManager. It is critical for maintaining cash flow and client satisfaction, so we’re looking for a reliable and detail-oriented individual who can own this process.

Requirements

• At least 1 year of billing, invoicing, or administrative experience (preferably with a service or logistics-based business).

• Excellent English communication skills (written and verbal).

• Strong attention to detail and comfort working with numbers.

• Experience using software platforms such as ServeManager, Clio, Filevine, or similar preferred.

• Strong Excel/Google Sheets skills for reconciliation and reporting.

• Reliable internet connection and quiet workspace.

• Dependable, organized, and responsive — must meet daily and weekly billing deadlines.

Benefits

• HMO coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job