Technical Services Technician-PSD

Job Summary:  This position is responsible for performing advanced diagnostics, troubleshooting, analysis, and repair work on heavy equipment in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed. In addition, this position is requires a detail minded individual with thorough construction equipment knowledge

 The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

 Essential Functions:

• Performs troubleshooting and diagnosing of industrial engines malfunctions and failures
  
• Advises customer of problem areas, recommend repair solutions, acquire customer approval and order appropriate parts in order to repair equipment in a timely manner 
• Removes and replaces machine components utilizing required technical data and procedures in order to repair equipment to dealership and CAT standards
• Maintain technical proficiency through self-study and/or successful completion of required training courses in order to increase job related competencies 
• Performs product improvement updates as needed
• Acts as a team leader and mentors/coaches other employees
• Completes all documents associated with repairs in a timely manner
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers’ needs
• Updates job knowledge by participating in educational opportunities; e.g., Technical Service Department Training Paths
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Expert level working knowledge of hydraulics, electronic controls, electrical systems/components, industrial engines, telematics, calibrations, and all machine models
• Thorough knowledge of CAT 3600 industrial engines and tools, including their designs, uses, repair, and maintenance
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Experienced with CAT ET and CAT SIS
• Operation and control skills - Controlling operations of equipment or systems
• Equipment selection skills - Determining the kind of tools and equipment needed to do a job
• Ability to assess condition of used equipment and basic knowledge of used equipment values
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
• Exceptional organizational, self-management, time management, and multi-tasking skills
• The ability to read, write, and understand information, must be able to use a laptop and be able troubleshoot using computer software
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

• Must have basic mechanic hand and pneumatic tools (metric/standard)

Education and Experience:

• Must have 6 years of CAT 3600 engine commissioning experience
• CAT 3600 Engine commissioning certified preferred
• High school diploma or equivalent preferred
• Must be able to pass a DOT Physical and maintain a DOT medical card

Supervisory Responsibilities:

• None

Travel:

• Daily local trips to customer site with occasional overnight stay possib