Customer Success Specialist II

Overview

Job Summary:

 

The Customer Success Specialist II (CSS) will play a pivotal role in ensuring the seamless onboarding and successful implementation for CareerCircle and Getting Hired accounts. The CSS will manage a portfolio of existing client partners and accounts. The primary responsibilities will include building and maintaining strong relationships with clients, understanding their evolving needs and challenges, and providing continuous support, guidance, and stewardship. The goal of the CSS will be to service existing accounts while implementing strategies for growth.

 

In-Office Requirement: 

 

Fully Remote

Responsibilities

Essential Functions:

 

• Manage CareerCircle newly onboarded accounts, including those from Getting Hired, by conducting regular monthly and quarterly business reviews to consult on results. During these reviews, you evaluate whether we are delivering on the promises made by the sales team, identify what is most important in the partnership, and use data to support these findings.• Responsible for negotiation of contract renewals for a portfolio of customers, with focus on retaining and increasing contract value, working directly with finance throughout the process.• Develop a mitigation plan for any identified issues, while also focusing on opportunities to upsell and secure renewals.• Responsible for consultation in marketing and branding, recruiting strategies and implementing best practices directly relating to inclusion (DEI) for new and existing customers. • Become subject matter expert in DE&I, Disability (or other historically underrepresented group) by proactively performing research and recommendations for new service offerings.• Implement and provide training for new customers. • Ensure the timely and successful delivery of solutions according to the needs of our customers.• Operate as lead point of contact for all matters specific to CareerCircle and Getting Hired customers, building strong, long-lasting relationships.• Acquire a complete understanding of the services offered by CareerCircle and Getting Hired at a sales and operational perspective.• Provide support to the sales team and customers, which may include but not limited to: reports, analysis, industry statistical comparison, etc• Enter data into CRM and daily sales reports. Maintain CRM database with accuracy• Provide ongoing customer support and maintenance for a portfolio of customers, including OFCCP reporting requests, traffic analysis, contact changes, job posting support, marketing and social media needs, and general Q&A.• Assist in the development and implementation of new processes and procedures to build effective and efficient team operations

 

Supervisory or Management Responsibility:

 

Acts as a player/coach to business development team members

Qualifications

Minimum Education and/or Experience:

 

Experience with business development and/or recruitment and business growth

 

Skills/Abilities:

 

• Demonstrate problem solving skills and eagerness to work through complexity and uncertainty• Adaptability, particularly being ready and willing to move the business forward through change• Outstanding record of achievement in current position• Customer service/interaction skills• Ability to compile, analyze, interpret data• Strong level of attention to detail and accuracy of information• Strong interpersonal and communication skills with the ability to work with people at multiple levels• Proven ability to take ownership of tasks and aggressively drive towards concrete results• High level of proficiency in MS PowerPoint, MS Word, MS Excel & Hubspot.com• Organization and documentation skills • Flexibility, ability to work independently or with a team on multiple tasks as assigned• Must have excellent oral and written communication skills.• Must have professional presentation skills and demeanor, accompanied by an exemplary code of ethics.• Must be a self-starter

 

Core Competencies:

 

• Build relationships• Develop people• Lead change• Inspire Others• Think critically• Communicate clearly• Create Accountability

 

Salary Range:

 

$57,400 - $86,000

The position is bonus eligible

 

Close Date:

 

10/28/25

 

 

Benefits Overview:

 

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:o Medical, dental & visiono Hospital planso 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableo Life Insurance (Company paid Basic Life and AD&am