Field Service Representative (FSR)

About Epirus

Epirus is a high-growth technology company developing solid-state, software-defined directed energy systems that enable unprecedented counter-electronics effects and power management solutions to optimize power efficiency in defense and commercial applications. With a constant emphasis on innovation, we are redefining the future of power to bring tomorrow’s capabilities to life, today. And that’s just the beginning.

Job Summary: Epirus is seeking a Field Service Representative (FSR) with the ability to provide a high level of technical and operational skills in support of Epirus High Power Microwave Counter Unmanned Aerial Systems (HPM-CUAS). This individual will report to the Sr. Manager of Field Operations and Sustainment and work as a member of a small team of FSR’s with a primary focus on the maintenance, training support and sustainment of fielded HPM assets. The FSR will directly support the maintenance of the fielded HPM-CUAS equipment, re-installation of Line repairable units (LRUs), training, integration, and sustainment of these solutions with existing client infrastructure at CONUS and OCONUS locations. Candidate will provide hands on support for HPM-CUAS technical, network, and integration projects. This position requires a high degree of technical skill, personal resilience and flexibility, strong interpersonal skills, and the ability to work as part of a cross-functional team in a variety of physical environments.
 

Responsibilities:

• Conduct temporary install / uninstall of HPM-CUAS systems in a variety of locations / environmental conditions to support client operations, test and evaluations, Tactics, Techniques and Procedure (TTP) / Doctrine development, and New Equipment Training (NET) courses.
• Conduct permanent / semi-permanent installs and continuing operational support, monitoring, and maintenance of HPM-CUAS systems in a variety of locations / environmental conditions to support client operations, test and evaluations, Tactics, Techniques and Procedure (TTP) / Doctrine development, and New Equipment Training (NET) courses.
• Make recommendations to the Field Operations and Sustainment Manager for equipment modifications / upgrades based on experience gained through testing and operational use of HPM-CUAS systems.
• Deploy overseas locations to perform technical inspections, system checks, fault diagnosis, identify cause of failures, and replace Line Repairable Unit (LRU), test and restore HPM-CUAS systems to full functionality.
• Conduct basic programming of HPM-CUAS systems (install / upgrade firmware, software upgrades, etc.).
• Work with the Epirus training and enablement team to develop and conduct training on the proper care, use, maintenance, and preventive maintenance of systems.

Basic Qualifications:  

• Technical experience working as a field service representative installing, configuring, testing, maintaining, repairing, operating, and effectively training end users on how to operate equipment.
• Ability to provide technical advice and guidance on installation, adaptation, configuration and/or enhancement of company technical products, programs, and systems.
• Candidate must hold a valid U.S. passport or have ability to obtain a U.S. passport.
• Bachelor’s Degree and four (4) years of experience with DoD and major systems or programs, OR, a high school diploma and eight (8) years of experience with DoD and major systems or programs
  4 to 6 years of progressively responsible experience with CUAS Systems (RF Detection, Radar, EO/ IR Optical systems, Command and Control (C2) Systems. 
• Experience working independently, or as a team member, to solve project and/or engineering problems.
• Strong mechanical aptitude; experience working with tools.
• Ability to use and communicate a wide variety of technical data from OEM manuals, engineering drawings, etc. to engineers as well as to non-technical system end users.
• Position requires daily interface with customers at numerous levels. 
• Candidate must possess, and use, a high degree of tact and interpersonal communication skills in daily interactions with team members, clients, vendors, and end users.
• Current SECRET security clearance is required. 

Preferred Skills and Experience:

• Routine manual lifting of objects 50-80 pounds such as boxes and other equipment. Perform work in unusual and sometimes difficult positions such as climbing ladders; high lift equipment up to 40 feet, crawl spaces, above ceilings, etc. Manual dexterity required for frequent reaching, climbing, and lifting of moderate objects, operation of power and manual tools/equipment, and operating office equipment.
• Typical oversea