Financial Advocate

Oversees daily activities within key area(s) of responsibility to ensure department standards are met and department policies and procedures are followed. Identifies staffing needs and communicates those needs to department leadership. 

Assists development and implementation of policies and procedures to guide and support services, assess and improve work group effectiveness, and ensure patient access competencies are met. 

Assists in educating staff on any changes pertinent to their roles. Serves as a mentor to financial advocates and other staff members on matters related to financial assistance, patient collections, estimation processes, customer service, payer operations, regulatory concerns, and more.