Clinical Records Clerk

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

At the University of Mississippi, Student Health Services (SHS) is committed to providing comprehensive, high-quality healthcare to our students. Our team thrives on fostering a collaborative environment that prioritizes the well-being and holistic health of our university community. We pride ourselves on being a resource for physical health through integrated services. We are a dynamic team of healthcare professionals, including physicians, nurse practitioners, laboratory technicians, radiology technicians, physical therapists, dietitians, and administrative support staff, working together to create a welcoming and inclusive atmosphere. Our focus is on patient-centered care, where we treat each individual with respect and compassion.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Administration

Sub-Family - Administrative Operations 

Career Track / Level - O1

Grade - 2

Min Mid Max $15.40 $19.25 $23.10

Role Summary

The Clinical Records Clerk plays a vital role in ensuring the smooth operation of the Student Health Services by managing the front-end operations. This role is ideal for individuals who are organized, can multitask efficiently, and enjoy interacting with students in a fast-paced clinic environment.

 

This position is responsible for:

• Scheduling appointments for a multi-provider clinic, handling both in-person and telehealth services.
• Managing the intake and organization of clinical records, ensuring all patient documentation is accurate and up to date.
• Providing excellent customer service by assisting students with inquiries, registration, and directing them to the appropriate healthcare professionals.

Examples of Work Performed

• Coordinating daily schedules for multiple healthcare providers, ensuring minimal wait times and efficient patient flow.

• Maintaining accurate and confidential records management in compliance with university and healthcare regulations.

• Serving as the first point of contact for students, providing clear communication regarding appointments, services, and follow-up care.

• Handling incoming phone calls and directing queries to the appropriate departments or staff members.

• Supporting student outreach initiatives by assisting in administrative tasks related to health education programs and wellness campaigns.

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations. 
2. Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures. 
3. Tracks, stocks, orders, and inventories office supplies under direct supervision to ensure adequate materials are available for workplace operation. 
4. Serves as an occasional point of contact for individuals and groups providing basic organizational information via phone, in person, and through other communication mediums, routing more complex inquiries to the appropriate entities.

Minimum Education/Experience

Education: High Schools Degree or GED

 

Experience: No experienced required

Preferred Qualifications

Two years of administrative support related experienced preferred.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship,