Administrative and Front Desk Assistant

Description

Company Summary:

We are a premier oil field service company founded in 2009. Our company’s best practices stay consistent and are based on three key principles: hire the best employees, provide them with the best equipment, training, and benefits; be the best at whatever we do; and lead the industry with the most up-to-date practices and equipment.

Administrative and Front Desk Assistant Summary

This position will be based in the Noble Casing, Inc. facility located in Williston, ND and reports directly to the District Manager. This position will reside in the front desk office location and be expected to answer phone calls and greet people walking in. The position also provides clerical and administrative support and assists in coordinating all aspects of daily operations, including recording and reporting data.

This position requires a person who thrives in a fast-paced environment, has extreme attention to detail, is self-motivated and works well as a part of our team. The company is comprised of employees who take their jobs very seriously but also like to laugh and have fun. This position would embrace creating an environment of positivity all while being highly organized and professional.

Requirements

•  Phone Returns & Customer Service 
•  Invoicing
•  Creation of Purchase Orders
•  Adding service tickets numbers to timekeeping system
• Purchasing office supplies and other items as needed
• Assist Human Resources with onboarding of new employees and possible pre-screening of applicants for operations.
•  Answers telephone for Williston office
• Welcomes customers and vendors into the office
• Completes and maintains a variety of reports as directed by the department manager.
•  Uses software tools to manage a variety of tasks, such as procurement, time and attendance, and contract labor.
•  Assists with the processing of payments and other financial tasks as necessary.
•  Assists in the implementation of operational projects as needed.
•  Communicates with customers about service issues as needed.
•  Communicates with employees about scheduling and work assignments as needed.
• Performs other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Discretion – Must maintain private and confidential information and act with professionalism.

Use of Technology - Demonstrates required skills.

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Teamwork - Gives and welcomes feedback; contributes to building a positive team spirit.

Written Communication - Writes clearly and informatively, edits work for spelling and grammar.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; makes quality hiring decisions.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; takes responsibil