Telecommunications Engineer/Senior Telecommunications Engineer

Job Description:

Telecommunications Engineer/Senior Telecommunications Engineer 

Office of Information Technology

The Telecommunications Engineer/ Senior Telecommunications Engineer will be responsible for system management, engineering, design, administration and maintenance of the University's digital voice, VoIP-UC network communications  systems, ensuring consistent, reliable, and uninterrupted service. This is facilitated through multi-million dollar systems that support the needs of university staff and emergency services.

Participate in a 24x7 on-call rotation to respond to system alarms, perform initial troubleshooting and coordinate timely resolution with appropriate vendor support teams.

Education and Experience (Grade 10)

• Bachelor’s degree preferred.  

• Minimum of 2 years of experience with VoIP telephone systems, voice mail systems, access/carrier systems and related power plants, including in-depth working knowledge of VoIP-UC communications networks preferred.

• Some experience with vendor management for reviewing quotes, proposals and contracts for accuracy.

• Some experience developing project proposals and managing small projects to completion

• Some experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes.

• Experience in Cisco VoIP-UC networking technology preferred

• Familiarity with Cisco IOS, CUBE, Webex calling, Expressway C/E, jabber

• Familiarity with linux/shell and virtual machine environments.

• VoIP-UC certifications preferred.

• Experienced in working with SIP VoIP systems

• Experience with troubleshooting VoIP/SIP issues independently and with vendor support

• Interpersonal relation and team/group participation skills.   

• Strong oral and written communication skills.

• Some skills working with application data through spreadsheets, databases and import/export tools for populating application data or generating ad hoc reports.

• Possess a willingness and ability to support a diverse and inclusive environment.

Education and Experience (Grade 11)

• Bachelor’s degree preferred.  

• Minimum of 5 years of experience with VoIP telephone systems, voice mail systems, access/carrier systems, with expert knowledge of VoIP-UC communications networks.

• Demonstrated experience with vendor management to maintain relationships, communicate issues and requirements and review quotes, proposals and contracts for accuracy.

• Demonstrated experience developing project proposals and independently managing small to medium projects to completion

• Experience working within a change management system to communicate and coordinate changes with others that may impact successful outcomes when performing upgrades or other changes.

• Providing the Telecommunication team with direction for new technology.

• Expert knowledge  in Cisco VoIP-UC networking technology preferred

• Expert knowledge with Cisco IOS, CUBE, Webex calling, Expressway C/E, jabber

• Demonstrated knowledge with linux/shell and virtual machine environments.

• VoIP-UC certifications preferred.

• Experienced in working with SIP VoIP systems

• Demonstrated tier 2 experience with troubleshooting VoIP/SIP complex  issues independently and with vendor support

• Interpersonal relation and team/group participation skills.   

• Strong oral and written communication skills.

• Demonstrated  skills working with application data through spreadsheets, databases and import/export tools for populating application data or generating ad hoc reports.

• Possess a willingness and ability to support a diverse and inclusive environment.

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Successful completion of a criminal background check and education verification is required.

Benefits of Working at Brown:

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