Program Manager, Global Security Operations (Remote)

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.


More information is available at www.crisis24.garda.com


Who We Are Looking For
Crisis24 is seeking a highly experienced Security Operations Center Subject Matter Expert (SME) to lead and enhance our global security operations initiatives. This role is pivotal in designing, optimizing, and supporting 24/7 security operations with corporate clients, ensuring the protection of people, assets, infrastructure, and sensitive operations globally. The ideal candidate will bring a strong background in physical security, GSOC operations, incident management, project delivery, and a baseline knowledge of IT/cybersecurity concepts. This position will also support executive protection (EP), intelligence analysis, travel risk management, and other core security functions within enterprise corporations. This job will sometimes require travel to client sites for extended periods of time depending on business needs.
Key Responsibilities:
• Serve as a SME for GSOC operations, advising on best practices, KPIs, SOP development, and global scalability.
• Develop, review, and refine operational procedures, escalation protocols, and intelligence integration processes.
• Drive projects related to GSOC setup, upgrades, expansion, or vendor transitions—including needs assessments, gap analysis, and roadmap development.
• Collaborate with stakeholders across Physical Security, Executive Protection, Facilities, HR, IT, Cybersecurity, and Business Continuity teams.
• Ensure seamless coordination and response to real-time incidents, crises, and emergencies, while maintaining situational awareness across global operations.
• Evaluate and advise on technologies including video management systems, access control, alarms, and mass communication tools.
• Support the buildout and auditing of security intelligence, travel risk, geopolitical events, and threats to executives or key assets.
• Liaise with third-party GSOC vendors and integrators; provide quality assurance and performance oversight.
• Mentor and train GSOC personnel; design and deliver training content and certification paths as needed.
• Integrate physical and logical security risk management to support convergence between physical and cyber domains.
• Support key business initiatives, product launches, events, and high-risk travel through coordinated GSOC support.
• Maintain existing client relationships with key global clients and partners to ensure customer centricity remains at the heart of Crisis24.
• Anticipate client needs and industry trends to exceed client expectations through tailored operational delivery.
• Understand, meet, and exceed business development goals and objectives through programmatic development.
• Attend security conferences and maintain relationships with external security groups.
• Leverage benchmarking sessions internally and externally.
• Effectively retain existing customer accounts and develop long-term customer relationships.
• Achieve customer retention targets on a regular basis.
• Develop and maintain a strong working knowledge of the Crisis24 service delivery and products.
• Accurately forecast both retention and upsell business for your customer base.
• Frequent engagement with client reps in your customer base.
• Accurately maintain all customer activity within CRM (Salesforce).
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice
Required Qualifications
• Bachelor's degree in one of the following: Criminal Justice, Cyber Securi